Lead Cashier & Guest Experience Leader

Ulta; Grants Pass (OR); On-site; USD 21,000 - 30,000; Full time

Job summary

Ulta Beauty is seeking a Lead Cashier to drive guest satisfaction and loyalty while overseeing cashwrap operations and training junior cashiers. You will engage guests, recommend products, and manage routine transactions with care.

The role emphasizes teamwork, brand standards, and maintaining a welcoming, efficient store environment to support sales goals and exceptional customer service.

Qualifications

• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred
• Proven ability to delegate, multi-task, and problem-solve
• Demonstrated knowledge and passion for guest service and a competency for selling
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service
• Demonstrated experience in exceeding sales goals and training new hires

Responsibilities

• Meet or exceed the store's goals related to retail and service sales, omni-channel, guest loyalty, and retail shrink as set by Ulta Beauty for the store.
• Greet and engage each guest, personalize service, and recommend Ulta Beauty products and/or services.
• Handle sales, refunds, and exchanges.
• Pair guests with a beauty associate for makeup applications, skincare analysis, and product demonstrations to drive sales and guest experience.
• Book appointments for services and in-store events to deliver an unrivaled guest experience while meeting sales goals.
• Maintain cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness.
• Maintain attendance and punctuality.

Skills

POS proficiency

Communication

Teamwork

Adaptability

Customer relationships

Under pressure

Education

High school diploma

Tools

Point of Sale system

Apple devices

Job description

Ulta Beauty is seeking a Lead Cashier to drive guest satisfaction and loyalty while overseeing cashwrap operations and training junior cashiers. You will engage guests, recommend products, and manage routine transactions with care.

The role emphasizes teamwork, brand standards, and maintaining a welcoming, efficient store environment to support sales goals and exceptional customer service.