Lead Cashier

Harmons; Salt Lake City (UT); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading grocery store seeks a Front End Manager to ensure efficient operation and exceptional customer service at its Salt Lake City location. This role includes training associates, managing front end duties, and providing direct customer interaction. Ideal candidates will possess a strong background in customer service, organizational skills, and a commitment to fostering a positive team environment.

Qualifications

• Ability to interpret policies and procedures.
• Integrity, positive attitude, and passion for mission.
• Ability to work weekends, evenings, and holidays.

Responsibilities

• Ensure smooth operation of front end and assist with checking and bagging.
• Train and mentor front end associates.
• Handle customer complaints and process refunds/exchanges.

Skills

Basic math skills

Strong communication skills

Excellent organization and planning skills

Ability to handle conflict professionally

Education

High school diploma or GED preferred

Job description

The purpose of this position is to ensure the smooth and efficient operation of the front end. This person will be providing exceptional customer service to all customers, training and mentoring front end associates, assisting with checking and bagging, handling customer complaints, processing refunds and exchanges, and ensuring the front end has proper coverage at all times.

ESSENTIAL DUTIES & RESPONSIBILITIES :

• Follows established departmental and store policies and procedures
• Ensures the cleanliness and sanitation of all front end areas
• Stocks check stands with bags and other supplies
• Assigns check stands to scheduled associates
• Ensures breaks and lunches are given to front end associates and coverage is maintained
• Follows procedures for opening and closing the store
• Performs overrides as needed
• Assists with checking and bagging as needed
• Ensures all cashiers are using appropriate wording when offering the Foodie Club Card to customers
• Promotes the Foodie Club Card to every customer
• Ensures checkers and courtesy clerks are following procedures and providing exceptional customer service
• Handles refunds and exchanges for customers
• Audits and verifies tills throughout the day and at store closing
• Assists customers with questions and finding items throughout the store
• Ensures "go-backs" are completed
• Ensures pricing accuracy for items that are scanned
• Handles money and gives accurate change to ensure a balanced till at the end of their shift
• Provides exceptional customer service to every customer
• Understands and applies Harmons' policies for checks, gift cards, WIC, etc.
• Teaches, mentors, and educates front end associates to help them be successful members of the team
• Provides honest, direct, and constant feedback to front end associates regarding their performance and areas of improvement
• Assists as needed to ensure the success of the store as a whole

MINOR DUTIES & RESPONSIBILITIES :

Performs other job-related duties as assigned.

NATURE OF WORK CONTACTS :

• Daily interaction with store associates
• Daily interaction with customers

TRAINING & QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Desired knowledge, skills, and abilities :

• A high school diploma or GED preferred; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities :
• Basic math skills used for making change
• Ability to interpret policies and procedures
• Excellent organization and planning skills
• Strong communication skills, including verbal and listening skills
• Ability to handle conflict professionally
• Ability to accept constructive feedback and be accountable
• Ability to make logical, significant decisions using recognized skills and techniques
• Integrity, positive attitude, mission-driven, self-directed, with a passion for Harmons' mission
• Focus on being product-minded, customer-minded, personnel-minded, detailed, consistent, and forward-focused
• Ability to work weekends, evenings, and holidays

PHYSICAL / SENSORY DEMANDS :

The work environment is a store setting with potential exposure to hot or cold conditions. The associate must be able to grasp, push, pull, carry, stoop, twist, crouch, reach, perform repetitive motions, and respond to customer inquiries. Standing, walking, bending, and maneuvering objects up to 30 pounds are required.

We are proud to be an equal opportunity employer and celebrate our employees' differences including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Diversity makes us better.