Lead Cashier

New Seasons Market; Portland (OR); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Lead Cashier to join its vibrant team in a community-focused environment. This role involves managing Front End operations, providing exceptional customer service, and ensuring smooth cash handling processes. As a Lead Cashier, you will guide a collaborative team, oversee daily operations, and contribute to a positive shopping experience. If you have a passion for community and food, and enjoy working in a dynamic retail setting, this opportunity is perfect for you. Join a company that values its employees and fosters a welcoming atmosphere for both staff and customers.

Qualifications

• Previous experience in customer service or retail preferred.
• Knowledge of Front End operations and lead cashier experience is a plus.

Responsibilities

• Oversee department operations in the absence of management.
• Guide clerks and ensure excellent customer service.
• Handle cash and maintain accurate financial records.

Skills

Customer Service

Time Management

Team Collaboration

Feedback Management

Education

High School Diploma

Tools

Point of Sale (POS) System

MS Office

Job description

Job Title: Lead Cashier
Department: Front End
Job Region: Oregon / SW Washington
Reports-To: Front End Manager
Exemption Status (typically): Non-Exempt
Requirements: As a retail grocer, we operate 7 days/week and 365 days/year. Our in-store positions are likely to include evening and weekend shifts per the needs of the business.

About us: New Seasons Market began in 2000 when three families got together to open a neighborhood market, a place where local communities can come together to connect with where their food comes from. A friendly, inviting place that honors its region’s farmers, ranchers, growers and makers—helping them prosper for generations to come. Over the years, our community has grown, but our goal is still the same: to build community through good food.

About the role: Assists with the coordination, execution and oversight of Front End operations and work. Operates cash register, processes and bags customer orders and performs carry-outs. Responsible for till reconciliation and bank deposits. Provides exceptional customer service and contributes to a positive and collaborative team environment.

General Requirements:

• Engages the customer in a friendly manner, shares product information and assists in locating product throughout the store.
• Demonstrates ability to manage own time and models a flexible work style.
• Represents company values and works cooperatively with fellow team members.
• Gives and receives feedback in a constructive manner.
• Conserves company resources and works in a manner consistent with company mission and values.
• Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies.
• Observes all company rules and policies.

Position Responsibilities:

• Oversees department in the absence of department management team.
• Guides the work of department clerks, including daily planning and assigning of work.
• Responsible for daily department communication prior to each shift.
• Operates self-checkout or Point of Sale (POS) unit; cashiers and bags customer purchases.
• May be assigned to train new staff on registers and self-checkout.
• Troubleshoots transaction and equipment issues on registers and self-checkout.
• Partners with management to maintain excellent department conditions.
• Coordinates coverage to ensure consistent service levels.
• Ensures department follows cash handling and register operations.
• Maintains adequate supply of cash and prepares daily bank deposits.
• Performs tasks associated with period end, including safe audit.
• Ensures department complies with alcohol sales regulations.
• Follows company procedures for processing invoices, transfers and credits.
• May assist management in other activities, such as scheduling, hiring and performance reviews.
• Maintains awareness of current ads, promotions, holidays and events.
• Performs other tasks and duties as assigned.

What you Bring as a Candidate:

• Previous customer service, food service, retail or grocery experience preferred.
• Knowledge of retail Front End Departments / Lead Cashier experience highly preferred.
• Previous supervisory or management experience highly preferred.
• Entry level to high level proficiency with MS Office.

Physical and Environmental Work Space: Work occurs in a grocery store environment which includes surfaces that can be wet and slippery, moderate noise level, and temperature extremes. There may be exposure to certain allergens and/or chemicals. In accordance with the Americans with Disabilities Act, we will make reasonable accommodations to qualified applicants and employees with disabilities.