Lead Cashier

Ulta Beauty; Pearl (MS); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Lead Cashier to enhance the guest experience and drive sales performance. This role requires a passion for customer service and a commitment to maintaining high standards in cashiering. The Lead Cashier will train and mentor new team members while ensuring compliance with company policies. Join a vibrant team where your contributions are valued, and help create an inviting atmosphere for beauty enthusiasts. If you thrive in dynamic environments and enjoy working with people, this opportunity is perfect for you.

Qualifications

• 2+ years of experience in a retail environment preferred.
• Proficient with basic technology and POS systems.

Responsibilities

• Ensure exceptional service and guest experience.
• Assist in training new cashiers and cross-training associates.
• Maintain cashwrap standards and cleanliness.

Skills

POS Systems

Communication Skills

Collaboration Skills

Customer Relationship Management

Problem-Solving

Education

High School Diploma

Job description

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Overview

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

General Summary & Scope

The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. Experienced in cashiering, the LC assists in the training of new cashiers and the cross-training of other associates, demonstrating the ability to proactively collaborate, lead, and influence peers. This position is responsible for driving loyalty results, including credit, through a focus on performance (sales, guest experience, and loyalty), people (guest service, and associate training and development), and process (operating procedures and compliance standards with an emphasis on cashiering). The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process excellence, and delivering exceptional results by engaging every guest on the benefits of our Loyalty Life Cycle and positively contributes to achieve goals.

Principal Duties & Responsibilities

The LC is a champion of Ulta Beauty’s mission, vision and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):

Performance

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Handle sales, refunds, and exchanges courteously.
• Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times.
• Maintain prompt, regular attendance.

People

• Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.
• Support the leadership team by completing cashier chat ins and chat outs as well as associate exit inspections as needed.
• Stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests, lead associates to do the same, and create excitement and accountability to individual and store credit and loyalty goals.
• Assist in the training of new cashiers, and cross-training other associates in cashiering.
• Engage and influence peers to achieve peak productivity and performance as a leader.
• Drive cashier accountability in delivering an exceptional, personalized Ulta Beauty brand experience, following Ulta Beauty’s systems’ prompts.
• Participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
• Collaborate with managers and associates throughout the store to help grow the business.

Process

• Ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Adhere to Ulta Beauty’s dress code.
• Complete all transactions accurately, including guest returns and associate transactions, and control all cash and media at the cashwrap according to company policies.
• Perform select register open and close functions as directed.
• Maintain store standards and cleanliness throughout the store, including at the cashwrap, on the salesfloor, and in the restrooms, backroom, and break area.
• Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including safety, inventory control, and loss prevention.
• Execute other operational tasks as directed.

Job Qualifications

Education

• High school diploma preferred.

Experience

• 2 years of relevant work experience or an equivalent combination of education and experience preferred.
• Proven ability to delegate, multi-task, and problem-solve.
• Knowledge and passion for guest service and selling.
• Experience addressing guest concerns promptly and professionally.
• Experience exceeding sales goals and training new hires.

Skills

• Proficient with basic technology (e.g., POS systems, Apple devices).
• Excellent communication skills.
• Strong collaboration and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to build and maintain customer relationships.
• React under pressure, use good judgment, and be adaptable.

Special Position Requirements

• Flexible schedule including days, evenings, weekends, and holidays.
• Must be 18 years or older to hold the role of Lead Cashier.

Working Conditions

• Mobility throughout the store during shift, including twisting.
• Frequent bending, pulling, pushing, crouching, stooping, twisting, and reaching.
• Frequent lifting up to 25 lbs.
• Continuous coordination and manipulation of objects.

If an associate has a disability, the company will engage in the interactive process to determine reasonable accommodations.

Ulta Beauty is an Equal Opportunity employer and encourages applicants from underrepresented backgrounds. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, age, disability, and other protected statuses.

About Ulta Beauty

Ulta Beauty is the largest North American beauty retailer, offering a wide range of products and salon services. We consider all qualified applicants, including those with criminal histories, in accordance with applicable laws.