Lead Cashier

Harmonsgrocery; Orem (UT); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Front End Associate to ensure exceptional customer service at the store's front end. In this dynamic role, you will be responsible for training and mentoring associates, managing customer interactions, and ensuring the front end operates smoothly. This position requires strong communication skills, basic math abilities, and a positive attitude to foster a collaborative environment. If you are passionate about customer service and thrive in a fast-paced setting, this opportunity is perfect for you to make a significant impact in the community.

Qualifications

• High school diploma or GED preferred; basic math and communication skills required.
• Ability to handle conflict and make logical decisions.

Responsibilities

• Ensure smooth operation of the front end and provide exceptional customer service.
• Train and mentor front end associates while handling customer complaints.

Skills

Basic math skills

Communication skills

Conflict resolution

Organization and planning

Decision making

Education

High school diploma or GED

Job description

Orem, Orem, Utah, United States of America

Job Description

Posted Wednesday, July 24, 2024 at 8:00 AM | Expired Friday, July 26, 2024 at 7:59 AM

$14.00 - $17.05 PER HOUR

GENERAL PURPOSE:

The purpose of this position is to ensure the smooth and efficient operation of the front end. This person will be providing exceptional customer service to all customers, training and mentoring front end associates, assisting with checking and bagging, handling customer complaints, processing refunds and exchanges, and ensuring the front end has proper coverage at all times.

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Follows established departmental and store policies and procedures
2. Ensures the cleanliness and sanitation of all front end areas
3. Stocks check stands with bags and other supplies
4. Assigns check stands to scheduled associates
5. Ensures breaks and lunches are given to front end associates and coverage is maintained
6. Follows procedures for opening and closing the store
7. Performs overrides as needed
8. Assists with checking and bagging as needed
9. Ensures all cashiers are using appropriate wording when offering the Foodie Club Card to customers
10. Ensures all cashiers are promoting Foodie Club Card to every customer
11. Ensures checkers and courtesy clerks are following procedures and providing exceptional customer service
12. Handles refunds and exchanges for customers
13. Audits and verifies tills throughout the day and at store closing
14. Assists customers with questions and finding items throughout the store
15. Ensures “go-backs” are completed
16. Ensures pricing accuracy for items that are scanned
17. Handles money and gives accurate change to ensure a balanced till at the end of their shift
18. Provides exceptional customer service to every customer
19. Understands and applies Harmons’ policies for checks, gift cards, WIC, etc.
20. Teaches, mentors, and educates front end associates to help them be successful members of the team
21. Provides honest, direct, and constant feedback to front end associates regarding their performance and areas of improvement
22. Assists as needed to ensure the success of the store as a whole

MARGINAL DUTIES & RESPONSIBILITIES:

Performs other job-related duties as assigned.

NATURE OF WORK CONTACTS:

• Consistent and daily interaction with store associates
• Consistent and daily interaction with customers

TRAINING & QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Desired knowledge, skills, and abilities:

1. A high school diploma or GED preferred; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities:
2. Basic math skills used for making change
3. Ability to interpret policies and procedures
4. Excellent organization and planning skills
5. Must possess solid communication skills, including verbal and listening skills in order to effectively and efficiently communicate with customers and fellow associates
6. Ability to appropriately and professionally handle conflict
7. Must possess the ability to accept constructive review and be accountable for one’s own success as well as the success of your team
8. Required to make logical, significant decisions using general, recognized skills and techniques
9. Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons’ mission and commitment to working collaboratively
10. Continually strives to be product minded, customer minded, personnel minded, detailed, consistent, and forward focused
11. Ability to work weekends, evenings, and holidays

PHYSICAL/SENSORY DEMANDS:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is generally performed in a safe and comfortable store environment with the possibility of frequent exposure to hot or cold conditions. While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform tasks requiring repetitive motion and eye, hand, and foot coordination; hear and respond to customer inquiries. Also requires standing, walking, and bending throughout the entire work day and the ability to maneuver heavy objects weighing up to 30 pounds from location to location.

We are proud to be an equal opportunity employer and celebrate our employees' differences including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Diversity makes us better.