Lead Cashier

Century 21 Stores; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation

401k Plan

Job summary

Century 21 Stores is seeking a Lead Cashier to oversee the cashier team at the checkout counter. You will manage guest transactions, ensure fast, accurate checkouts, and resolve guest concerns to uphold an exceptional shopping experience.

The role requires strong leadership, cash handling proficiency, and the ability to work evenings, weekends, and holidays in a fast-paced retail environment.

Qualifications

• Ability to handle transactions accurately and responsibly.
• Strong interpersonal and guest-service skills.
• Ability to lead a small cashier team and mentor staff.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Operate registers and perform general checkout functions.
• Ensure a speedy checkout and maintain register accuracy.
• Provide direction to maintain an efficient register area.
• Maintain a clean, safe work environment and monitor for shrink.
• Assist guests with requests, price checks, and conflicts resolution.

Skills

Checkout operations

Team supervision

Guest service

Conflict resolution

Cash handling

Staff scheduling

Job description

The lead cashier is responsible for overseeing the cashier team and ensuring smooth and efficient operations at the checkout counter. They are also responsible for handling guest transactions and resolving any issues or concerns that arise. By prioritizing friendly, efficient, and accurate guest service, we not only meet but exceed the expectations of our guests, leaving a lasting positive impression and fostering loyalty to our brand.

ESSENTIAL FUNCTIONS

• Operate registers and perform general checkout functions.
• Ensure a speedy checkout as needed.
• Operate registers and perform general checkout functions.
• Provides clear direction and the support needed to maintain an efficient register complex environment.
• Maintain a high sense of urgency to complete fast price check inquiries and complete the sale to avoid delays at the register complex.
• Be highly aware of any possible internal or external theft and alert Loss Prevention when necessary.
• Maintain a clean, neat, organized, and safe work environment.
• Understand the operation of the cash register and follow all cash handling procedures.
• Communicate and address guest conflicts and provide resolution.
• Assist cashiers with requests such as price checks.
• Ensure line control and speedy checkout as needed.
• Supervision of the outpost self – checkout area.
• Ensure breaks are taken as scheduled and that staffing meets the needs of the business.
• Attendance and Punctuality is a requirement.

KNOWLEDGE AND SKILLS

• Computer and register complex systems.
• Speak and listen generously, leave people feeling heard, respected, and honored.
• Deliver an amazing experience to each other, our community, and our guests.
• Create opportunities for people to grow.
• Train and mentor cashiers on guest service and cash handling procedures.
• Strong interpersonal skills
• Ability to work in a fast-paced environment.
• Ability to lead and motivate a sales team.
• Must be flexible to work evenings, weekends, and holidays as the needs of the business dictate.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to handle transactions accurately and responsibly.
• Speak and listen generously, leave people feeling heard, respected, and honored.
• Friendly, helpful, and able to assist guests with a variety of needs.
• Careful and thorough in completing tasks to avoid errors.
• Strong interpersonal skills
• Ability to stand for extended periods and perform repetitive tasks.
• Ability to work in a fast-paced environment.
• Must be flexible to work evenings, weekends, and holidays as the needs of the business.

COMPENSATION $20/hr

Competitive hourly wage, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.