Cashier Lead

Cardiff Seaside Market; Encinitas (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Cardiff Seaside Market is seeking a Cashier Lead to supervise the front-end team and ensure accurate transactions and efficient checkout lines.

The role bridges cashiers and store management, requiring strong numerical proficiency, leadership, and communication. You will handle price overrides, returns, and complex customer issues while maintaining security standards and compliance across shifts.

Qualifications

• Must have open and flexible availability to work a variety of shifts, including early mornings, closing nights, weekends, and major holidays.
• High school diploma or general education degree (GED); and some experience preferred.

Responsibilities

• Oversee the front-end team, cashiers and baggers, to optimize efficiency.
• Train new hires in Point of Sale (POS) software, company policies, and register operations.
• Delegate tasks and assign off-register duties (e.g. cleaning, stocking, cart retrieval).
• Monitor registers for transaction accuracy and ensures strict adherence to all cash handling procedures.
• Authorize price overrides, returns, exchanges, and employee transactions requiring supervisor approval.
• Resolve complex customer complaints and transaction disputes with a high level of professionalism and empathy.
• Manage customer flow, opening additional registers during rush periods to reduce waiting times.
• Answer customer inquiries regarding store promotions, loyalty rewards, and policy guidelines.
• Enforce security standards, workplace safety, and loss prevention protocols at the front-end.
• Ensure strict team compliance with local, state, federal, laws regarding the sale of age-restricted items.
• Other duties assigned.

Skills

Leadership

Customer service

POS software

Cash handling

Communication

Education

High school diploma or GED

Tools

POS software

Job description

Description

The Cashier Lead assists in managing daily front-end operations, ensuring accurate transactions, efficient checkout lines, and exceptional customer service. This role will act as the bridge between front-line cashiers and store management. The ideal candidate combines strong numerical proficiency with outstanding leadership and communication skills to maintain a fast, friendly, and secure checkout environment.

Essential Duties and Responsibilities:

• Oversee the front-end team, cashiers and baggers, to optimize efficiency;
• Train new hires in Point of Sale (POS) software, company policies, and register operations;
• Delegate tasks and assign off-register duties (e.g. cleaning, stocking, cart retrieval);
• Monitor registers for transaction accuracy and ensures strict adherence to all cash handling procedures;
• Authorize price overrides, returns, exchanges, and employee transactions requiring supervisor approval;
• Resolve complex customer complaints and transaction disputes with a high level of professionalism and empathy;
• Manage customer flow, opening additional registers during rush periods to reduce waiting times;
• Answer customer inquiries regarding store promotions, loyalty rewards, and policy guidelines;
• Enforce security standards, workplace safety, and loss prevention protocols at the front-end;
• Ensure strict team compliance with local, state, federal, laws regarding the sale of age-restricted items;
• Other duties assigned.

Requirements

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Must have open and flexible availability to work a variety of shifts, including early mornings, closing nights, weekends, and major holidays.

Education/Experience:

High school diploma or general education degree (GED); and some experience preferred.