Assistant Cash Office Manager

Northeast Grocery; City of Albany (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Northeast Grocery in Albany, NY is seeking a dedicated Guest Service Supervisor to ensure a friendly, safe shopping experience. You will lead the Guest Service area, manage cash controls, and coach teammates to consistently meet guest expectations.

This role requires reliable, professional conduct, strong communication, and basic math skills, with HS diploma and 1–3 years related experience preferred. You will help implement policies, monitor security, and support store operations.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Proven supervisory experience or reliability.
• Ability to read and write at an 8th grade level.
• Basic math skills.

Responsibilities

• Greet guests, make eye contact, and thank each guest.
• Supervise the Guest Service area and maintain cash controls.
• Ensure a safe, friendly, and efficient shopping experience for guests.
• Count cash, process deposits, and prepare daily reports.
• Train and coach Guest Service teammates.
• Communicate new policies and promotions to guests.

Skills

Excellent communication

Customer service

Organization

Supervisory experience

Reliability

Reading/Writing at 8th grade level

Basic math

Education

High School Diploma or equivalent

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

To be the advocate for our guests and consistently meet our guests’ expectations by providing a friendly, helpful, easy, and safe shopping experience. Responsible for projecting oneself in a professional manner and maintaining a neat and clean work area at all times. Responsible for supervising the Guest Service area.

Include the following. Other duties may be assigned.Responsible to greet, make eye contact and “Thank†each guest that you service.Responsible for delivering a friendly, helpful, easy, and safe shopping experience, that meets our guests’ expectations.Responsible for projecting oneself in a professional manner in accordance with our dress code and personal grooming policy.Responsible for working in a safe manner and for maintaining a neat and clean work area at all times in accordance with our policies and procedures.Responsible for the supervision of the Guest Service area.Responsible for the maintenance of all cash controls related to sales, currency, miscellaneous sales, and miscellaneous income.Responsible for the accurate processing and reporting on daily/weekly cash and sales activities.Responsible for scheduling, training and coaching Guest Service teammates in order to ensure that we are delivering an exceptional shopping experience to our guests.Maintain cashier control reports and office security in accordance with all company policies and procedures (LISA – Look InSide Always / BOB – Bottom of Basket) . Count and record all monies from cashiers according to company policies and procedures, record and process bank deposits.Responsible for ensuring that the Guest Service area and related items are properly secured while working and at the end of each shift.Responsible for communicating new policies or promotional programs to our guests.Responsible for performing other related duties as assigned by management and adhering to all company policies and procedures.

MINIMUM QUALIFICATIONS

Must be at least 18 years of age. Strong communication skills. Exceptional customer service skills. Strong organizational skills and ability to multi-task. Strong supervisory skills Must be reliable. Must show a high level of integrity and professionalism. Ability to read and write at the 8th grade level. Basic Math skills

EDUCATION AND EXPERIENCE

High School Diploma or equivalent. 1-3 years related experience

EQUIPMENT USED

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.