Lead Cashier

ULTA Beauty; Glen Allen (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading beauty retailer is seeking a Lead Cashier to enhance guest experiences through exceptional service and operational excellence. This role involves training new associates, driving sales, and maintaining cashwrap standards while fostering a collaborative environment.

Qualifications

• 2 years of relevant experience or equivalent education preferred.
• Ability to delegate, multi-task, and problem-solve.

Responsibilities

• Contribute to meeting store goals related to retail and service sales.
• Ensure each guest receives exceptional service.
• Support training of new cashiers and cross-training of associates.

Skills

Communication

Collaboration

Customer Relationship Building

Education

High school diploma

Tools

POS systems

Job description

OVERVIEW

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized, and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

GENERAL SUMMARY & SCOPE

The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. Experienced in cashiering, the LC assists in training new cashiers and cross-training other associates, demonstrating the ability to proactively collaborate, lead, and influence peers. This position drives loyalty results, including credit, through performance (sales, guest experience, and loyalty), people (guest service, and associate training and development), and process (operating procedures and compliance standards with an emphasis on cashiering). The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections, and cashier chat in/outs. It requires a passion for the guest experience, process excellence, and delivering exceptional results by engaging every guest on the benefits of our Loyalty Life Cycle and contributes to achieving goals.

PRINCIPAL DUTIES & RESPONSIBILITIES

(*Essential Job Functions)

The LC champions Ulta Beauty’s mission, vision, and values, demonstrating them skillfully and consistently through the following duties and responsibilities, as well as all other assigned projects and duties:

Performance

• Contribute to meeting or exceeding store goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink.
• Ensure each guest receives exceptional service by providing a guest-friendly environment, greeting and engaging each guest, personalizing service, and recommending products and/or services.
• Handle sales, refunds, and exchanges courteously.
• Support the execution of services and in-store events that deliver an unrivaled guest experience while achieving sales goals.
• Replenish, organize, and maintain all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times.
• Maintain prompt and regular attendance.

People

• Support an inclusive environment for teammates, peers, and guests.
• Assist in cashier chat ins and outs, and associate exit inspections as needed.
• Stay informed about industry trends, products, and services to better serve guests.
• Promote the guest loyalty program, including credit and the Ulta Beauty app, to guests and team members.
• Support training of new cashiers and cross-training of associates.
• Lead by engaging and influencing peers to achieve productivity and performance goals.
• Drive cashier accountability and participate in ongoing training to enhance sales and product knowledge.
• Collaborate with store team to grow the business.

Process

• Ensure compliance with company policies, procedures, and standards.
• Adhere to dress code.
• Complete all transactions accurately, including returns and associate transactions, and control cash/media according to policies.
• Perform register open and close functions as directed.
• Maintain store standards and cleanliness throughout the store.
• Protect assets and minimize loss through adherence to standards and safety procedures.
• Perform other operational tasks as assigned.

JOB QUALIFICATIONS

Education

• High school diploma preferred.

Experience

• 2 years of relevant experience or equivalent education and experience preferred.
• Ability to delegate, multi-task, and problem-solve.
• Passion for guest service and sales.
• Experience in exceeding sales goals and training new hires.

Skills

• Proficiency with POS systems and basic technology.
• Excellent communication skills.
• Strong collaboration and interpersonal skills.
• Ability to work independently and in a team.
• Ability to build customer relationships.
• Ability to react under pressure and adapt.

SPECIAL POSITION REQUIREMENTS

• Flexible schedule including days, evenings, weekends, and holidays.
• Must be 18 or older to hold the Lead Cashier role.

WORKING CONDITIONS

• Mobility throughout the store during shift.
• Frequent bending, pulling, pushing, crouching, stooping, reaching.
• Frequent lifting up to 25 lbs.
• Continuous handling of objects during shift.

Ulta Beauty is committed to an inclusive workplace and equal opportunity employment. We encourage applicants from all backgrounds and do not discriminate based on protected statuses.