Lead Cashier

Ziegler's Ace; Crystal Lake (IL); On-site; USD 21,697 - 24,452; Full time

Benefits offered by this job

Paid Time Off

Sick Pay

401K with company match

Generous Employee Discount

Job summary

Ziegler's Ace in Crystal Lake, Illinois, is seeking a Lead Cashier to oversee checkout operations and lead the cashier team. This role involves supervising staff, ensuring compliance with cash handling procedures, and delivering exceptional customer service.

The ideal candidate should have a high school diploma, at least 2 years in a cash handling role, and strong communication skills. Benefits include paid time off, health insurance, and a 401K plan.

Qualifications

• Minimum of 2 years of cash handling or cash register experience.
• Previous experience as lead cashier or supervisor preferred.
• Ability to train and supervise associates effectively.

Responsibilities

• Supervise and train cashiers to ensure excellent customer service.
• Oversee all cash handling activities.
• Ensure adherence to cash handling policies.

Skills

Supervisory skills

Customer service

Cash handling

Problem-solving

Communication skills

Education

High school diploma or equivalent

Job description

Lead the Way as a Lead Cashier at Ziegler's Ace Hardware!

Are you a natural leader with a passion for delivering EXCEPTIONAL Customer Service? Do you thrive in supervising teams and ensuring smooth operations? Are you ready to take charge of our checkout operations while working with top brands like Weber, Traeger, Stihl, and EGO? If so, Ziegler's Ace Hardware wants you on our team!

Reports to: Store Manager, Assistant Manager

What You'll Do:

Lead Our Cashier Team: Supervise and train cashiers to ensure they consistently provide excellent customer service and represent our brand with pride.

Master Cash Operations: Oversee all cash handling activities including opening and closing registers, counting cash, and reconciling discrepancies with precision and accuracy.

Ensure Policy Compliance: Make sure all cashiers adhere to our cash handling and cash register policies and procedures, maintaining the highest standards of operation.

Deliver Amazing Service: Provide exceptional customer service by personally assisting customers with purchases and inquiries, creating memorable experiences.

Maintain Excellence: Keep our checkout area clean, organized, and professional while resolving customer issues in a timely and professional manner.

Drive Continuous Improvement: Collaborate with management and corporate office to enhance processes and procedures related to our checkout operations.

Stay Current: Maintain awareness of all active promotions and advertisements to maximize customer satisfaction and sales opportunities.

Support Operations: Participate in inventory management activities as needed to keep our store running smoothly.

What We're Looking For:

• High school diploma or equivalent
• Minimum of 2 years of cash handling or cash register experience
• Previous experience as lead cashier or supervisor preferred
• Strong interpersonal and communication skills
• Proven ability to train and supervise associates effectively
• Exceptional problem-solving skills to resolve customer issues professionally and efficiently
• Sharp attention to detail and ability to multitask in a fast-paced environment
• Knowledge of hardware and home improvement products a plus
• Flexibility to work evenings, weekends, and holidays

What We Offer:

• A supportive and friendly work environment with leadership opportunities
• Paid Time Off
• Sick Pay
• 6 Paid Holidays
• Company paid STD, LTD, Basic Life Insurance, Group Term Life Insurance and AD&D
• 401K with company match (Once minimum hours met)
• Employee Incentive Program
• Generous Employee Discount
• Employee Referral Bonus
• Opportunities for growth and advancement within the company
• The chance to work with top-tier products and lead a passionate team

Why Ziegler's Ace Hardware?

At Ziegler's Ace Hardware, we believe in going above and beyond for our customers. We aim to make every visit an incredible experience. As our Lead Cashier, you'll be at the forefront of this mission, leading by example and helping create a team that truly cares about making a difference in our community.

Pay: $15.75 - $17.75

If you're ready to take on a leadership role with a company that values amazing service, teamwork, and professional growth, apply today!

Make Ziegler's Ace Hardware your next career move and help us continue our tradition of outstanding customer service while advancing your leadership skills. We can't wait to meet you!