Lead Cashier

Mother's Market & Kitchen; Costa Mesa (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the grocery sector is seeking a Lead Cashier to supervise cashiers and ensure excellent customer service. The role involves managing cash register operations, assisting customers, and maintaining store cleanliness. Candidates should have prior cashier experience and a high school diploma, with a strong focus on customer service and leadership skills.

Qualifications

• Must have prior experience being a cashier.
• Verbal proficiency of the English language.
• Ability to model excellent customer service.

Responsibilities

• Supervise cashiers and ensure smooth running operations.
• Provide excellent customer service and handle returns.
• Maintain awareness of safety and security.

Skills

Customer Service

Leadership

Verbal Proficiency in English

Education

High School Diploma or G.E.D.

Job description

$16.50-$19.00 Hourly

Under the Store Manager, Assistant Store Manager, and Store Supervisor supervision, the Lead Cashier performs the following duties:

TYPICAL DUTIES AND RESPONSIBILITIES

• Supervise cashiers, run breaks, handle returns, cashier, make change and ensure smooth running operations
• Face products at the front of the store and helping other departments when needed
• Fill open shifts as needed by cross training, working department yourself and/or calling in staff to help
• Utilizes great judgement in customer and employee situations and handles them in a calm and professional manner
• Process returns in a courteous and professional manner
• Provides excellent customer service and is an example to cashiers of what should be expected
• Bags groceries being sensitive to the needs of customers
• Keep register station and computer clean, dry and free of dust
• Stock and face product, checking prices on existing and new stock for consistency with shelf labels, and marking shelf labels with blue chips if inconsistencies are found
• Maintain awareness of safety and security
• Sweep, put away go backs, walk the store for cleanliness, count, and pull-in/lock carts
• Assist other employees as needed

QUALIFICATION GUIDELINES

Any combination equivalent to, but not limited to the following:

Training/Education:

• Minimum of High School Diploma or G.E.D. certificate

Experience:

• Must have prior experience being a cashier

Knowledge of:

• Verbal proficiency of the English language, and be able to read and write at an advanced level
• Leading a team

Ability to:

• Model excellent customer service and hold the staff accountable for doing the same
• Be able and prepared to cover breaks for other employees
• Remain calm under pressure
• Treat customers with respect in a warm and friendly manner
• Read, comprehend and relate product knowledge to customers in an understandable manner
• Work in an accurate manner in a fast paced environment
• Assist customers promptly; take special requests/special orders, communicate to leadership

Physical Requirements/Working Conditions:

• Lift grocery, bulk, produce items up to 50lbs. 100 times per day 6-12 inches
• Carry from cart or dolly to shelves, typically less than 3 ft.
• Push/Pull carts and dolly, electric pallet jack

Special Requirements:

• Must be able to work various shifts as needed, including nights and weekends

This job description is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned by leadership.

At Mother’s Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic.