Lead Cashier

ULTA Beauty; Anaheim (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

Join a leading beauty retailer as a Lead Cashier, where you'll enhance guest experiences through exceptional service and teamwork. This role involves training new cashiers, maintaining cashwrap standards, and driving loyalty results. If you have a passion for beauty and guest service, this position offers a vibrant work environment with growth opportunities.

Qualifications

• 2 years relevant work experience preferred.
• Ability to delegate, multi-task, and problem-solve.

Responsibilities

• Ensure exceptional guest service and maintain cashwrap standards.
• Assist in training new cashiers and cross-training associates.
• Drive loyalty results and support the leadership team.

Skills

Communication

Interpersonal Skills

Collaboration

Problem Solving

Education

High school diploma

Tools

POS systems

Apple devices

Job description

OVERVIEW

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized, and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

GENERAL SUMMARY & SCOPE

The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. Experienced in cashiering, the LC assists in training new cashiers and cross-training other associates, demonstrating proactive collaboration, leadership, and influence. This position drives loyalty results, including credit, focusing on performance (sales, guest experience, and loyalty), people (guest service, associate training and development), and process (operating procedures and compliance standards, especially cashiering). The Lead Cashier supports the leadership team with register functions, associate exit inspections, and cashier chat ins/outs, requiring a passion for the guest experience, process excellence, and delivering exceptional results by engaging every guest on our Loyalty Life Cycle and contributing to goal achievement.

PRINCIPAL DUTIES & RESPONSIBILITIES

The LC embodies Ulta Beauty’s mission, vision, and values, performing the following duties and responsibilities, along with all other assigned projects/duties:

Performance

• Contribute to meeting or exceeding store goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrinkage.
• Ensure each guest receives exceptional service by creating a guest-friendly environment, greeting and engaging guests, personalizing service, and recommending products and/or services.
• Handle sales, refunds, and exchanges courteously.
• Support guest service by pairing guests with associates for makeup applications, skincare analysis, and product demonstrations to enhance sales and experience.
• Book appointments and support in-store events that deliver outstanding guest experiences while meeting sales goals.
• Maintain the replenishment, organization, and presentation of all cashwrap displays, supplies, and impulse fixtures to ensure readiness.
• Maintain prompt and regular attendance.

People

• Support an inclusive environment that values teammates, peers, and guests.
• Assist leadership with cashier chat ins and outs, and associate exit inspections.
• Stay informed about industry trends, products, and services, and be knowledgeable about ingredients and benefits to better serve guests.
• Promote the benefits of the guest loyalty program, including credit and the Ulta Beauty app, fostering excitement and accountability for loyalty and credit goals.
• Assist in training new cashiers and cross-training other associates.
• Lead peers to achieve productivity and performance goals.
• Drive cashier accountability in delivering the Ulta Beauty brand experience and following system prompts.
• Participate in ongoing training to support professional development and sales performance.
• Collaborate with store management and staff to grow the business.

Process

• Ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Adhere to the dress code.
• Complete all transactions accurately, including returns and media control, per company policies.
• Perform select register opening and closing functions as directed.
• Maintain store cleanliness and standards throughout the store, including at the cashwrap, salesfloor, and restrooms.
• Protect company assets and minimize loss through adherence to standards and safety protocols.
• Perform other operational tasks as assigned.

JOB QUALIFICATIONS

Education

• High school diploma preferred.

Experience

• 2 years relevant work experience or equivalent education and experience preferred.
• Ability to delegate, multi-task, and problem-solve.
• Passion for guest service and sales.
• Experience in addressing guest concerns professionally.
• Proven ability to exceed sales goals and train new hires.

Skills

• Proficient with POS systems and Apple devices.
• Excellent communication skills.
• Strong interpersonal and collaboration skills.
• Ability to work independently and as part of a team.
• Ability to build and maintain customer relationships.
• Ability to react under pressure, exercise good judgment, and be adaptable.

SPECIAL POSITION REQUIREMENTS

• Flexible schedule including days, evenings, weekends, and holidays.
• Must be 18 years or older to hold this role.

WORKING CONDITIONS

• Mobility throughout the store during shift.
• Frequent bending, reaching, lifting up to 25 lbs.
• Constant coordination and object manipulation.

We engage in an interactive process to accommodate associates with disabilities to perform essential functions. Ulta Beauty is an Equal Opportunity employer, encouraging applicants from underrepresented backgrounds and does not discriminate based on legally protected statuses.