Lead Cash Control Specialist

SHS South Shore Health System, Inc.; United States; On-site; USD 57,000 - 82,000; Full time

Job summary

South Shore Health is seeking a Patient Accounts professional in Weymouth, MA to research and reconcile funds reimbursing patient care. You will analyze AR balances, process payments, and maintain billing data in Epic with strong attention to accuracy and timeliness.

The role requires solid Excel/Outlook skills, customer service experience, and the ability to collaborate with Finance and Billing teams. This full-time position supports a patient‑focused health system in southeastern Massachusetts.

Qualifications

• Minimum education as stated: High school diploma or above preferred.
• Four (4) years banking or related care reimbursement experience preferred.
• Four+ (4+) years of customer service experience required.

Responsibilities

• Research and reconciling all funds reimbursing patient care.
• Analyze AR balances to ensure accurate payment calculations.
• Process and record cash, checks, and credit card payments.
• Prepare daily activity recaps to support deposits and audits.
• Maintain patient billing info in Epic for audit purposes.
• Provide Epic technical support and staff training as needed.

Skills

Analytical thinking

Written & verbal comms

Customer service

Education

High school diploma or equivalent

Tools

Epic

Excel

Outlook

Job description

Requisition Number: R-24221 Facility: LOC0014 - 549 Columbian Street549 Columbian Street Weymouth, MA 02190 Department Name: SHS Patient Accounts Status: Full time Budgeted Hours: 40 Shift: Day (United States of America)

Compensation Pay Range: $57,400.00 - $82,100.00

Essential Functions

1. Receives and researches all funds that are reimbursing patient care. Analyzes AR balances to ensure accurate calculation and processing of payments.
2. Calculates batch totals and applies cash according to department guidelines.
3. Researches and applies all non-patient checks directly to the General Ledger.
4. Processes and accurately records credit card payments.
5. Performs a daily recap of all financial activity and completes the necessary documents to support the bank deposit.
6. Demonstrates proficiency in Microsoft Outlook, Word, Excel, and other applications used by South Shore Health System.
7. Applies strong analytical, written, and verbal communication skills while maintaining a high level of productivity.
8. Technology - Embraces technological solutions to work processes and practices.
   • a. Uses API system to enter time in and time out of work as well as vacations, holidays, sick days, etc.
   • b. Uses Epic to access reports and maintain all patient billing information for audit purposes.
   • c. Uses MS Outlook as communications tool and adheres to Hospital policies and procedures for Internet use.
9. Safety Awareness - Fosters a "Culture of Safety" through personal ownership and commitment to a safe environment.
   • a. Successfully answers safety questions in annual mandatory education program.
   • b. Maintains a neat and organized work environment.
   • c. Adheres to respiratory etiquette guidelines.
10. Lead Technical Resource
    • a. Intermediary between the staff and Management
    • b. Provides Epic technical support for staff members
    • c. Participates in creating Epic Tip Sheets with Epic Training Staff
    • d. Provides Ad‑Hoc training for new staff members and for new workflows that are implemented within the team
    • e. Monitoring phone calls to ensure quality standards are met.
    • f. Provide support, continuous feedback, and training to support team member performance and development.
11. Cash Reconciliation
    • a. Responsible for assisting with the daily reconciliation of HB & PB Cash
    • b. Maintains Excel spreadsheet to ensure appropriate cash application recording
    • c. Works closely with Finance & Accounting teams to research variances & resolve discrepancies
    • d. Research electronic data files to identify variance in batch totals
    • e. Communicates with payers/vendors/patients
    • f. Investigate and resolve credit card transaction variances
12. Audit Responsibilities
    • a. Assists in researching and preparing back‑up documentation for audits
    • b. Works closely with Finance & Accounting to complete all items related to audits
13. Customer Service Responsibilities
    • a. Works closely with external vendors to research and resolve issues related to patient transactions
    • b. Communicate with patients regarding escalated inquiries related to patient billing
    • c. Collaborates with early out vendor to resolve technical issues

Non-Essential Functions

1. Other duties as required.
2. Maintains required records, reports and files.

JOB REQUIREMENTS

Minimum Education - Preferred High school diploma or above preferred.

Minimum Work Experience Four (4) years banking or related care reimbursement is preferred. Four+ (4+) customer service experience Required additional Knowledge and Abilities Windows based computer skills required. Accounting and filing skills. Strong organizational skills.

6:30-3 or 7-3:30 Responsibilities if Required: Education if Required: License/Registration/Certification Requirements:

South Shore Health is a not-for-profit, charitable health system offering primary and specialty care, hospital care, home health and community care, emergency and urgent care, and preventative and wellness services. We are the largest independent health system in southeastern Massachusetts. South Shore Health brings together like-minded people who work “As One” toward a common goal of providing exceptional care the people of our region deserve. We unite top-caliber talent, technology, and service with the wishes and personal needs of patients and their families to develop individualized treatment plans.