LEAD Case Manager/Peer Support Specialist

Ideal Option PLLC; Oregon (WI); On-site; USD 35,817 - 48,216; Full time

Benefits offered by this job

Medical, vision, and dental

Short-term and long-term disability

Life insurance

401K retirement program

Paid time off and paid holidays

Job summary

Ideal Option PLLC is seeking a Case Manager/Peer Support Specialist in Bend, Oregon to support the LEAD Project. The role involves field-based outreach, intensive case management, and collaboration with LEAD partners, housing providers, and community organizations to assist individuals with low-level offenses and housing needs.

The ideal candidate will have experience in harm reduction, strong advocacy and communication skills, and a background in social services or behavioral health.

Qualifications

• Undergraduate degree in social services or related field required.
• Experience serving populations impacted by poverty and behavioral health with harm reduction.
• 1–2 years working with people in recovery.
• Experience with CRM and EHR systems.
• Certified Recovery Mentor or Peer Support Specialist certification preferred.

Responsibilities

• Provide Outreach and Intensive Case Management for assigned clients.
• Engage participants in community settings and service facilities to establish trust.
• Assess needs across housing, health, and social services; connect to funding programs.
• Assist participants in accessing housing and medical/mental health resources.
• Develop and maintain relationships with LEAD partners and service providers.
• Advocate for participants in criminal justice contexts and coordinate with providers.

Skills

Case management

Peer support

Outreach

Harm reduction

Advocacy

Communication under pressure

Relationship building

Education

Undergraduate degree in social services/behavioral health

Tools

CRM system

EHR system

HIPAA compliance

Job description

Description

Location: Bend, Oregon

Compensation: $30.00 per hour

Schedule: Monday-Friday, 40 hours a week

Ideal Option has been working on the front lines of the opioid epidemic since our first clinic opened in 2012. With more than 80 clinics across 9 states, we continuously strive to be the nation’s leading provider of low-barrier evidence‑based treatment for opioid use disorder.

We are looking for a Case Manager/Peer Support Specialist for the Deschutes County, Oregon LEAD Project and to help us in our vision to give back lives, reunite families, and heal communities that are suffering from the devastating effects of substance use disorder.

We value our patients and our employees! We treat our employees like we would want to be treated ourselves: with respect and compassion. Below are some specifics on what Ideal Option offers and the role.

Benefits:

• Medical, vision, and dental
• Short-term and long-term disability options
• Life insurance
• Employee Assistance and Life Assistance programs
• A 401K retirement program
• Pet Insurance
• Paid time off and paid holidays

The Role:

This position is critical to the LEAD Project, by providing engagement and intensive case management services to individuals suspected of low-level drug offenses and/or prostitution. The Case Manager will provide direct services to an active case load of approximately 25‑30 individuals. Case managers provide outreach, long-term engagement and supportive services for participants through intensive case management activities and collaboration with LEAD partners, service providers, housing providers and other community organizations.

As a Case Manager/Peer Support Specialist much of your time will be spent in the field providing peer outreach and case management services to individuals suspected of low-level drug offenses in collaboration with LEAD partners, service providers, housing providers and other community-based organizations.

Job responsibilities include:

• Provide Outreach and Intensive Case Management services for assigned clients.
• Engage participants on the street and at social service provider facilities to establish a working relationship and offer services.
• Assess participants for the severity of chemical dependency and housing status and determine needs for other services, e.g., medical, mental health.
• Assist participants in gaining access to a variety of funding programs (e.g., SSI, ABD, VA).
• Assist participants in finding housing and maintaining occupancy.
• Develop and maintain collaborative relationships with LEAD partners.
• Provide advocacy and support for participants within the criminal justice system including court appearances and written communication.
• Advocate for the participant with a wide variety of other service providers.

Additional responsibilities may include:

• Representing Ideal Option and the LEAD Project at community meetings, attending events, conducting outreach, and building awareness.
• Develop relationships with existing and potential community partners, referring providers, potential patients, and other stakeholders with direct outreach, field marketing, attendance at community events, meetings, workshops.
• Work at various partner sites throughout the area each week to raise awareness for Ideal Option’s services and guide staff members and patients through virtual intake and provider visits.
• Provide education and training to community-based organizations and providers about LEAD, Ideal Option, medication‑assisted treatment, and substance use disorder to broaden acceptance of addiction as a chronic disease and continue to reduce stigma and misconceptions about the disease.

Our ideal candidate has:

• Experience serving populations impacted by extreme poverty, behavioral health conditions, and mental illness from a harm reduction model of care.
• Experience supporting and advocating for participants within the criminal justice system including court appearances and written communication.
• Street outreach experience providing services and resources to the populations we serve.
• Ability to advocate and effectively communicate and problem-solve under pressure in high‑stress situations.
• Must live in the greater area and be familiar with resources.
• The ability to respectfully engage and develop a working alliance with the people we are serving.

Requirements

Minimum Requirements:

• An undergraduate degree related to social services or behavioral health.
• Experience working with communities involved in street-based sex work.
• 1‑2 years working with people in recovery providing guidance and support.
• Experience working with a CRM system.
• Experience with an EHR system and HIPAA compliance.
• Certified Recovery Mentor Certificate or Peer Support Specialist Certification.