Community Justice Case Manager - Burien

ITXL; Seattle (WA); On-site; USD 73,500 - 87,500; Full time

Job summary

Evergreen Treatment Services’ REACH program seeks a Community Justice (LEAD) Case Manager at the Burien site. Schedule Monday–Friday, 8:00 a.m.–5:00 p.m.; salary range $73,500–$87,500.

You will provide engagement and intensive case management for about 25–30 participants, coordinating with LEAD partners and housing providers to help clients access services. The role emphasizes harm‑reduction values and advocacy within the criminal justice system, with opportunities to connect clients to housing,

Qualifications

• High school diploma or equivalent required; further education is desirable.
• Ability to respectfully engage with clients and build trust.
• Understanding of harm reduction and homelessness services.
• Street outreach experience is a plus.
• Ability to advocate and communicate under pressure.

Responsibilities

• Provide outreach and intensive case management for assigned participants.
• Engage participants on the street and in social service settings to establish a working relationship.
• Assess needs for housing, medical or mental health services.
• Assist participants in accessing funding programs (e.g., SSI, ABD, VA).
• Develop individualized service plans addressing basic needs (food, clothing, shelter, health care).
• Advocate for participants within the criminal justice system and attend court where needed.
• Attend REACH and LEAD meetings and coordinate staffing among participants and partners.
• Maintain participant files according to program, contract, and state requirements.

Skills

Outreach

Case Management

Advocacy

Crisis Intervention

Communication

Education

High school diploma

Tools

Microsoft Office

Outlook

Google Workspace

Job description

Job title: Community Justice (LEAD) Case Manager

Location: Burien site

Schedule: Monday to Friday, 8:00 a.m. – 5:00 p.m.

Salary Range: $73,500-$87,500

Salary Note: The posted salary range represents the full compensation band for the position. New hires are placed at the base of the range, plus up to $2,000 total for bilingual skills and/or higher education.

REACH Mission and Values

The REACH Program of Evergreen Treatment Services works with individuals experiencing homelessness and behavioral health conditions to help them achieve stability and improved quality of life. The mission is to foster community health and safety through outreach, relationship‑building, healing interventions, and systems advocacy for people who use drugs. REACH offers outreach‑based care coordination, multidisciplinary clinical services, and support for accessing and maintaining housing. All services are grounded in harm‑reduction principles that respect and dignify individuals at every stage of change.

REACH incorporates a racial equity lens that includes naming the impact of and actively dismantling systems of oppression rooted in White Supremacy, while addressing the root causes of historical trauma and immense suffering among marginalized populations. The program aims to divert people from the criminal legal system by rebuilding community and providing services to ensure that those presently marginalized are not merely surviving, but thriving.

Services include survival support for individuals living outdoors, linkages to essential resources such as housing, assistance with legal issues, health care, entitlements, and accessible treatment for substance use disorders and mental health conditions. The team is committed to creating a hospitable and welcoming environment for all people while providing quality, individually tailored services.

Job Summary

The Case Manager – LEAD role is part of the REACH team that supports ETS’ mission through fostering cohesion by providing engagement and intensive case management services to individuals suspected of low‑level drug offenses and/or prostitution. The manager will provide direct services to a caseload of approximately 25–30 participants, using outreach, long‑term engagement, and supportive services in collaboration with LEAD partners, service providers, housing providers, and other community organizations.

Responsibilities

Help ETS succeed in carrying out its mission by working with staff to transform systems of harm and inequity and by crafting new approaches to improving community health and safety through addressing substance use and homelessness.

Assist with the organization‑wide initiative to reimagine interconnectedness within the community to overcome aspects shaped by white supremacy and settler colonialism.

Provide Outreach and Intensive Case Management services for assigned participants

• Engage participants on the street and at social service provider facilities to establish a working relationship and offer services.
• Assess participants for severity of chemical dependency and housing status, determining needs for other services such as medical or mental health.
• Assist participants in gaining access to funding programs (e.g., SSI, ABD, VA).
• Assist participants in finding housing and maintaining occupancy.
• Develop and implement individualized Service Plans that address needs for food, clothing, shelter, health care, and substance use disorder treatment or reduction, updating the plan regularly.
• Maintain relationships with sobering center staff, DSHS workers, chemical dependency treatment providers, mental health providers, health care providers, shelters, landlords, detox centers, assessment center staff, protective or representative payees, and other community programs to support participants.
• Provide structured Intensive Case Management services consistent with program policies.
• Develop collaborative relationships with LEAD partners such as Seattle Police Department, King County Sheriff, King County and City of Seattle Prosecutor’s Office.
• Advocate for participants within the criminal justice system, including attending court appearances and drafting written communications.
• Attend scheduled operational work‑group meetings and coordinate staffing among participants and partners.
• Accompany participants to appointments as needed.
• Assist participants in developing a spending plan and in shopping.

Advocate for participants with a wide variety of other service providers

• Assist participants in gaining entry into service programs.
• Develop relationships with housing resources and assist participants in accessing appropriate housing.
• Identify gaps and barriers in community resources and advocate for systemic changes.
• Attend REACH and LEAD team meetings and other required meetings.
• Maintain participant files for the assigned caseload according to program, contract, and state requirements.

Note: New or different duties and responsibilities may be assigned to this job at any time.

Requirements and Qualifications

Education and/or Relevant and Lived Experience

• High school diploma or equivalent required; further education or training is desirable.
• The ability to respectfully engage and develop a working alliance with clients is essential.
• Understanding of harm reduction and a demonstrated passion for serving individuals experiencing homelessness and co‑occurring disorders are required.
• Street outreach experience is a plus.
• Skills necessary to provide advocacy and support within the criminal justice system, including court appearances and written communication.
• Ability to advocate, effectively communicate, and solve problems under pressure in high‑stress situations.

Knowledge and Skills

• Understanding of racial justice, social equity, and a commitment to building an equitable environment for all clients and staff.
• Ability to establish and maintain effective relationships with clients, patients, and staff from diverse backgrounds.
• Strong interpersonal, verbal, and written communication skills.
• Excellent organizational skills, with the ability to prioritize, work independently, and complete tasks efficiently and timely.
• Dependability and the capacity to work under pressure, with receptiveness to change and willingness to learn.
• Team‑player with excellent attention to detail.
• Ability to maintain confidentiality and use discretion with highly sensitive information.
• Ability to set boundaries, resolve conflict, and de‑escalate issues.
• Computer literacy, including basic knowledge of Microsoft Office Suite (or equivalent suites such as Google Workspace); familiarity with Outlook, Teams, and web search functions.