Lead Case Manager

A Safe Haven; Chicago (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading organization in healthcare is seeking a Lead Case Manager in Chicago. This role focuses on assisting families and individuals facing homelessness by establishing housing goals, providing referrals, and managing documentation. The successful candidate will have a Bachelor's degree and extensive case management experience. Join a committed team working to improve lives in the community.

Qualifications

• 3+ years of case management experience preferred.
• Knowledge of HUD programs, resources, and regulations.
• Ability to remain calm in crisis situations.

Responsibilities

• Works with individuals experiencing homelessness to help establish housing goals.
• Develops SMART Goals with individuals and updates progress.
• Maintains relationships with landlords to facilitate housing opportunities.

Skills

Case management experience

Knowledge of HUD programs

Knowledge of community resources

Ability to work independently

Spanish bilingual ability

Education

Bachelor's Degree

CADC or NCRS certification

CPI Certification

Tools

Spreadsheet Software (Excel)

Word Processing Software (Word)

Electronic Mail Software (Outlook)

Job description

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SUMMARY:. The Lead Case Manager will organize, monitor, assist and ensure that all delivered services by the Case Management team meet the needs

Duties And Responsibilities

• Works collaboratively with families and individuals experiencing homelessness to help them establish housing goals and obtain independent housing.
• Develops SMART Goals with individuals/families and updates progress via Service Plans on a monthly basis
• Provides linkages and referrals to individuals and families as appropriate to support goals identified in Service Plans
• Provides clients with appropriate housing opportunities.
• Assists clients with navigating the administrative bureaucracy surrounding housing, such as obtaining necessary paperwork and completing required applications and forms.
• Establishes and maintains relationships with landlords and property management companies to facilitate better identification of available housing opportunities.
• Ensures required case management documentation and forms are collected and completed correctly and accurately
• Ensures all data entry is completed accurately and correctly within the expected timelines in all required databases (HMIS, AWARDS)
• Routinely reviews client charts for program compliance to ensure audit readiness
• Creates case notes, track, and monitor clients’ progress to provide support and ensure their housing goals are met.
• Works with property owners and representatives to obtain required documents in support of financial assistance requests.
• Views, inspects, and evaluates potential housing locations to ensure they are well-maintained and appropriate for client habitation.
• Program Specific: Travels as required.
• Obtain/Maintain required certification, such as CADC or NCRS.
• Ensures all residents are signing daily bed sheets/medications logs as required by Program.
• Conducts regular toxicology screening
• Provides services and support using the Harm Reduction and Housing First Model
• Maintains/Obtains CPI Certification
• Performs other related duties as assigned by management
• Monitor and screen for daily eligible referrals, assign and monitor case managers caseload
• Monitor, review and assist Case Managers with master file review and assessment of data collected to assure all necessary documentation is collected for program services eligibility purposes.
• Monitor, review and maintain HMIS housing programs data entry and required updates
• Monitor, review and assist in implementation of program and community resources
  
  

Qualifications

• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
• Certificates, licenses, and registrations required:
• CADC or NCRS preferred, or obtain within 2 years of hire
• CPI Certification or obtain within the first year of hire
• Computer skills required: Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); and Keyboarding.
• Other skills required:
• 3+ years of case management experience with Rapid Rehousing, Housing First, or other federal housing program preferred.
• Knowledge of general principles and approaches for providing services to individuals and families experiencing housing insecurity, substance addiction, interpersonal trauma, and criminal justice involvement.
• Knowledge of HUD programs, resources, opportunities, and regulations.
• Knowledge of local community programs, resources, opportunities, and regulations.
• Knowledge and experience in property management and/or leasing.
• Program Specific: Ability to travel to various locations on a weekly basis (mileage reimbursed).
• Ability to remain calm in crisis, hostile, or disaster situations.
• Able to work well independently and in group settings.
• Spanish bilingual ability preferred.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Other

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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