Lead Case Manager

American Training; Andover (MA); On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Competitive pay

Job summary

American Training, Inc. in Andover, MA, is seeking a Lead Case Manager for our Day Program to supervise Case Managers, ensure quality standards, and support regulatory compliance.

You will oversee training, coordinate MassHealth related processes, and participate in IDT meetings to support person-centered planning and accurate billing. A 4-year degree is preferred, with 5+ years in case management and necessary certifications.

Qualifications

• Bachelor’s degree preferred.
• Minimum of five years’ case management experience.
• MAP Training, PABC, and First Aid/CPR certifications required.
• Valid driver’s license required.
• Experience with MassHealth and regulatory requirements preferred.

Responsibilities

• Supervise and support Case Managers at a site, including training oversight and performance development.
• Prepare for weekly IDT meetings to ensure person-centered planning and proper billing.
• Review MassHealth documentation for accuracy before uploading to the MassHealth platform.
• Assign cases by workload and monitor Case Manager performance.
• Perform additional duties as needed.

Skills

Case management

Training oversight

Performance development

Regulatory compliance

Education

Bachelor’s degree preferred

MAP Training

PABC

First Aid/CPR

Job description

Job Details: Job Location: Andover, MA 01810, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: $27.00 - $28.00 Hourly, Job Shift: Day, Job Category: Nonprofit - Social Services, American Training has been selected as a Top Places to Work by the Boston Globe and one of the Top Places to Work in the USA. This Award is a testimony to the creative talent, knowledge, and experienced Colleagues we have on our team.

We are looking for a Lead Case Manager for our Andover Day Program.

Responsibilities:

• Supervise and support Case Managers at a specific site including involvement in training oversight and performance development, corrective action on underperformance in conjunction with Site Directors. Conduct regular audits of case notes, service delivery, and compliance documentation to uphold quality standards and meet regulatory requirements.
• Attend and assist Case Manager in preparing for weekly Interdisciplinary Team (IDT) meetings to ensure person-centered planning, accurate documentation, goal development, and proper billing of day program services. Ensures MassHealth timelines are met on all service metrics.
• Review all completed MassHealth documentation, i.e. leveling tools, Prior Authorizations, Day Hab Service Plans and Service Needs Assessments. The Lead should review these documents for accuracy prior to uploading to the MassHealth platform.
• Assign cases based on workload and case acuity to individual Case Managers in coordination with Site Directors. Completes review and on-going support and evaluation of Case Manager performance.
• Additional responsibilities assigned as needed.

Qualifications: Education/Experience and Other Requirements:

• Bachelor’s degree preferred.
• A minimum of five years’ experience working in case management dealing with varied funding streams and regulatory requirements.
• Obtain and maintain certification in Medication Administration Program (MAP) Training, PABC and First Aid/CPR.
• Must have a valid driver’s license.
• Minimum of 1 year experience working with individuals with behavioral and/or clinical challenges.
• Schedule is typically Monday-Friday, 8:00 AM-4:30 PM; however, flexibility is required to work early mornings, evenings, or additional hours as needed.
• Work is performed in a fast-paced, high-stress environment with multiple responsibilities and short deadlines.
• Must be able to maintain composure and respond effectively in crisis situations.

American Training, Inc. offers a competitive benefits package including medical and dental insurance, short and long term disability, basic and supplemental life, vision insurance, competitive pay, a dynamic, fun work environment, and much more!