Lead Case Management Specialist - Medicare

Community Health Group; Chula Vista (CA); On-site; USD 85,112 - 100,006; Full time

Job summary

Community Health Group in Chula Vista, CA is seeking a dedicated customer service professional for a full-time role focused on Medicare member support. In this position, you will drive customer loyalty, conduct home visits, and coordinate necessary healthcare services.

The ideal candidate will have a Bachelor's Degree in a related field, a strong customer service background, and experience with the Medicare program. Bilingual candidates are encouraged to apply. Comprehensive benefits and competitive salary range of $85,112.22 to $100,006.86 are offered.

Qualifications

• Two years of experience in Customer Service in the healthcare industry.
• Familiarity with case documentation practices.
• Ability to secure reliable transportation and possess a valid driver’s license.

Responsibilities

• Drive customer loyalty and provide excellent customer service to Medicare members.
• Conduct home visits and help members obtain needed healthcare services.
• Coordinate care for Medicare members including urgent care appointments.

Skills

Customer service background

Bilingual (English/Spanish, English/Vietnamese, English/Arabic)

Strong communication skills

Experience with cultural sensitivity

Education

Bachelor's Degree in a Health or Human Services Field

Job description

Community Health Group in Chula Vista, CA is seeking a dedicated customer service professional for a full-time role focused on Medicare member support. In this position, you will drive customer loyalty, conduct home visits, and coordinate necessary healthcare services.

The ideal candidate will have a Bachelor's Degree in a related field, a strong customer service background, and experience with the Medicare program. Bilingual candidates are encouraged to apply. Comprehensive benefits and competitive salary range of $85,112.22 to $100,006.86 are offered.