Lead Carpet Cleaning Restoration Technician

IICRC; Arnold (MD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Company car

Competitive salary

Free uniforms

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Wellness resources

Job summary

IICRC in Arnold, MD is seeking a Lead Carpet Cleaning & Restoration Technician to guide field operations and mentor teammates. You will perform professional carpet, upholstery, floor, and specialty cleaning, while delivering an exceptional customer experience from arrival to project completion.

Ideal candidates have 1–3 years in cleaning or restoration, strong communication, reliability, and a willingness to learn new techniques. A clean driving record and a high school diploma are preferred.

Qualifications

• 1–3 years of experience in carpet cleaning, water mitigation/restoration, cleaning services, or related hands-on service.
• Strong customer-service and communication skills are required.
• Willingness to learn new processes, equipment, and techniques.

Responsibilities

• Perform professional carpet, upholstery, floor, and specialty cleaning.
• Assist with and perform water mitigation and restoration services.
• Evaluate job sites and recommend services to customers.
• Deliver a professional, positive customer experience from arrival to completion.
• Complete work orders, photos, job notes, and moisture logs accurately and on time.
• Operate, clean, and maintain company equipment, tools, and vehicles.
• Follow safety procedures, service standards, and job-site protocols.
• Identify additional services that may benefit the customer.

Skills

Customer service

Communication skills

Reliability

Education

High school diploma or GED

Job description

Benefits:

• Company car
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Wellness resources

Build Your Career. Lead From the Front. Make an Impact.

Do you take pride in doing great work, solving problems, and taking care of customers? Do you have experience in carpet cleaning, water restoration, or another hands‑on service industry, and want a path into leadership?

Voda Cleaning & Restoration is hiring a Lead Carpet Cleaning & Restoration Technician to join our growing team. This is more than a technician role. We want someone who takes ownership of their work, delivers an exceptional customer experience, and helps set the standard for our field team as the business grows.

What You’ll Do

• Perform professional carpet, upholstery, floor, and specialty cleaning
• Assist with and perform water mitigation and restoration services
• Evaluate job sites and recommend services to customers
• Deliver a professional, positive customer experience from arrival to completion
• Complete work orders, photos, job notes, and moisture logs accurately and on time
• Operate, clean, and maintain company equipment, tools, and vehicles
• Follow safety procedures, service standards, and job-site protocols
• Identify additional services that may benefit the customer
• Help train new technicians as the team grows
• Pursue ongoing training and certifications, and cross-train in mold remediation, fire and smoke restoration, odor control, and other specialty services
• Lead by example and contribute to a positive, accountable team culture

What We’re Looking For

• 1-3 years of experience in carpet cleaning, water mitigation/restoration, cleaning services, construction, maintenance, or another hands‑on service industry (preferred)
• Strong customer-service and communication skills
• Dependable, professional, and comfortable owning assigned work
• Willingness to learn new processes, equipment, and techniques
• Comfortable using a smartphone or tablet for documentation
• Ability to meet the physical demands of cleaning and restoration work
• High school diploma or GED (preferred)
• Valid driver’s license and clean driving record

IICRC certifications such as CCT or WRT are a plus but not required.

What Success Looks Like

You show up ready to work, communicate professionally, take pride in quality, look for solutions without waiting to be told, welcome feedback, treat customers’ homes and businesses with care, and understand that great service matters as much as great technical work.

Grow With Us

We’re building more than a company; we’re building a team. The right person can develop technical expertise, earn industry certifications, take on more responsibility, help train future teammates, and grow into leadership as the business expands.

If you want a hands‑on career where your work matters and your growth is encouraged, we’d love to meet you.