Lead Care Manager - OC

Illumination Health + Home; Fullerton (CA); On-site; USD 35,817 - 39,950; Full time

Benefits offered by this job

Medical Insurance

Dental and Vision Insurance

Life, AD&D and LTD Insurance

Employee Assistance Program

Professional Development Reimbursement

401K with Company Matching

10 days vacation PTO/year

6 days of sick pay/year

PSFL eligibility

Job summary

Illumination Health + Home in California seeks a Lead Care Manager to support clients in recuperative care centers, shelters, and housing programs. You will enroll clients, coordinate services, monitor progress, and serve as the primary contact while ensuring contract compliance and program outcomes.

This non-clinical role requires knowledge of social determinants of health, care coordination, and experience with EHR systems.

Qualifications

• Bachelor’s degree in social services, Healthcare, or related field required.
• Experience in homeless services, care management, and mental health support preferred.
• Current valid CA driver’s license required.
• Experience in non-profit housing and/or housing for people with disabilities and chronic health conditions preferred.
• VI-SPDAT familiarity is a plus.

Responsibilities

• Deliver comprehensive, non-clinical care management by assessing needs, developing care plans, coordinating services, setting weekly goals, and tracking progress.
• Maintain accurate documentation in EHRs and databases.
• Monitor client engagement, progress, referrals, and records.
• Participate in weekly ICT meetings to evaluate progress and adjust strategies.
• Connect clients with essential services including healthcare, nutrition, housing, and transportation.
• Provide crisis intervention and ensure confidentiality.

Skills

Bilingual English/Spanish

Microsoft Office Suite

Experience in homeless services

Education

Bachelor’s degree in social services, Healthcare, or related field

Job description

“Every person deserves compassion, dignity, and the safety of a place to call home.”

Homelessness is the largest social and public health crisis in California. Illumination Health + Home is a growing non‑profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children’s and family programs. IF currently has 13+ facilities with 22+ micro‑communities scattered across Orange County, Los Angeles County and the Inland Empire.

Job Description

The Lead Care Manager is a site‑based, client‑facing role that supports clients temporarily housed with Illumination Health + Home. This role focuses on engaging and enrolling clients, promoting ongoing participation in medical, behavioral, and social services, and serving as their primary point of contact.

Working closely with the Department Manager, the LCM ensures contract compliance and program outcomes. This is a non‑clinical or clinical position requiring strong knowledge of social determinants of health, service barriers, and effective care coordination. The role supports clients in navigating healthcare systems and staying connected to needed services.

The pay range for this position is $26.00 - $29.00 per hour, depending on experience.

The schedule for this role is Monday- Friday, 8:30am to 5:00pm.

Responsibilities

Client Care & Coordination

• Deliver comprehensive, non‑clinical or clinical care management by assessing needs, developing and updating care plans, coordinating services, setting weekly goals, and tracking progress.
• Maintain accurate, SMART‑formatted documentation in Electronic Health Records (EHR) and databases (MIS, Champ, HMIS, or health plan systems).
• Monitor and document client engagement levels, progress, referrals, and key records (e.g., vitals, insurance, benefit letters).
• Participate in weekly Interdisciplinary Care Team (ICT) meetings to evaluate progress and adjust strategies.
• Connect clients with essential services including healthcare, nutrition, hygiene, transportation, housing, and care team members.
• Provide crisis intervention and ensure confidentiality in all aspects of service delivery.
• Promote monthly health education and support client attendance at medical appointments when necessary.
• Track client schedules, forms, outreach efforts, and missed appointments.
• Maintain a caseload of 10-20 ECM members, as needed.

Supervision & Collaboration

• Lead regular care team meetings and provide oversight to care activities performed by team members, volunteers, and interns.
• Support and supervise volunteers as needed to ensure consistent, high‑quality service delivery.
• Participate in one‑on‑one supervision with management to discuss program updates and client needs.

Documentation, Data & Compliance

• Ensure timely and compliant documentation of all client interactions in line with contractual and KPI requirements.
• Conduct routine audits of case notes and files to ensure accuracy, completeness, and adherence to guidelines.
• Track and report client outcomes and program data using Microsoft Suite and EHR systems.

Billing & Reimbursement

• Perform regular billing reviews to ensure services are accurately reimbursed and in compliance with pay standards.
• Help minimize audit risks, denials, and revenue loss by maintaining thorough and timely documentation.

Mission & Professional Conduct

• Uphold the mission and core values of Illumination Health + Home, demonstrating integrity, respect, and accountability.
• Maintain strict confidentiality and professionalism in all interactions.
• Adapt to new procedures, support organizational change, and serve as a positive influence within the team.
• Accept responsibility for performance outcomes and contribute to a collaborative, mission‑driven environment.

Preferred Experience/Minimum Qualifications:

Required:

• Bachelor’s degree in social services, Healthcare, or related field; or equivalent combination of training and experience.
• Experience in homeless services, care management, and mental health support.
• Current valid CA driver’s license.
• Experience in non‑profit housing and/or housing for people with disabilities and chronic health conditions.
• Must be familiar with VI‑SPDAT (if applicable).

Preferred:

• At least 2 years of experience working with at risk/unhoused individuals.
• Bilingual in English and Spanish.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Calendar, etc.).

Benefits

• Medical Insurance funded up to 91% by Illumination Health + Home (Kaiser and Blue Shield), depending on the plan.
• Dental and Vision Insurance.
• Life, AD&D and LTD Insurance funded 100% by Illumination Health + Home.
• Employee Assistance Program.
• Professional Development Reimbursement.
• 401K with Company Matching.
• 10 days vacation PTO/year.
• 6 days of sick pay/year.
• Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans.