Lead Care Manager, Enhanced Care Management

Wayfinder Family Services; Los Angeles (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance

401(k) employer match

Tuition assistance

Public Service Loan Forgiveness (PSLF)

Flexible spending account (FSA)

Job summary

Wayfinder Family Services in Los Angeles, CA is seeking a Lead Care Manager to coordinate care within the Enhanced Care Management Program. This full-time role delivers direct services, develops care plans, and helps clients access health and social services, including telehealth or in-person visits.

The incumbent advocates for clients, collaborates with families and providers, utilizes motivational interviewing and trauma-informed approaches, and helps maximize benefits through interagency

Qualifications

• Bachelor’s degree from an accredited university in a related field.
• At least three years of relevant work experience.
• Multilingual capabilities preferred but not required.
• Experience with EMR/EHRs or care management software is preferred.

Responsibilities

• Oversees the development and implementation of the Individual Care Plan/Health Action Plan.
• Provides services where the client lives, including office-based, telehealth, or field-based.
• Connects clients to social services and needed supports.
• Coordinate/advocate with health care professionals with client consent.
• Utilizes motivational interviewing, harm reduction, and trauma-informed care.
• Collaborates with hospital staff on Transitional Care Planning.
• Conducts outreach and engagement to facilitate ECM linkage.
• Accompanies clients to office visits as needed.

Skills

Motivational interviewing

Trauma-informed care

Harm reduction techniques

Care coordination

Multilingual (preferred)

Education

Bachelor's degree in related field

3+ years of relevant experience

Tools

EMR/EHR systems

Care management software

Job description

Job Details: Job Location: Wayfinder LA Campus - Los Angeles, CA 90043, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: $24.04 - $26.44 Hourly, Travel Percentage: Up to 25%, Job Shift: Day/AM, Job Category: Nonprofit - Social Services, At Wayfinder Family Services, we understand the unique challenges facing some of our state’s most vulnerable children, youth and adults. Those with disabilities, those without a home of their own, those who have been abused and many, many more. We answer the call for them. We believe in the amazing potential in, and for, each and every one of them. And, together, we find a way to turn that potential into reality.

The hourly wage range for this role is $24.04 - $26.44.

Program and Role Summary

The primary focus of the Lead Care Manager is to provide direct service and coordinate care management while functioning as part of a "Care Team" for the Enhanced Care Management Program (ECM). The LCM oversees specific cases, coordinates health care benefits, provides education, and facilitates client access to care in a timely and cost-effective manner. The LCM collaborates and communicates with clients, caregivers/family support persons, and other providers to promote wellness, recovery, independence, resilience, and empowerment while ensuring access to appropriate services and maximizing client benefit. The LCM also serves as an advocate for clients, an active client of the interdisciplinary team, and a liaison with other programs and external health and social service providers in the community.

Primary Responsibilities

• Oversees the development and implementation of the Individual Care Plan/Health Action Plan
• Offers services where the client lives, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services.
• Connects clients to other social services and needed supports (e.g., community support group).
• With permission, coordinate/advocate on behalf of the client with health care professionals (e.g., PCP).
• Utilizes evidence-based practices, such as motivational interviewing, harm reduction techniques, and trauma-informed care principles.
• Works collaboratively with hospital staff regarding Transitional Care Planning
• Conducts outreach and engagement activities to facilitate linkage to the ECM program. Outreach and Engagement consists of phone calls, mailed information, and field visits.
• Accompanies clients to office visits, as needed and appropriate.
• Other duties as outlined in the position description

Qualifications

• At a minimum, a bachelor’s degree from an accredited university in a related field is required.
• At least three years of relevant work experience is required.
• Multilingual capabilities are preferred but not required.
• Prior experience as a community health worker, peer support specialist, medical assistant, or similar role is a plus.
• Long-time residents of the community with good knowledge of its resources are preferred.
• Ability to complete training program and ongoing educational requirements as assigned.
• Experience with the usage of EMR/EHRs/Care Management software is preferred.

Benefits

• Paid Time Off: Generous Paid Time Off (PTO) policy, 11 paid holidays, plus five winter holidays
• Medical, dental, vision, life, and long-term disability insurance
• 401(k) retirement plan with employer match up to 4%
• Employee referral program: Encourage your colleagues to join us
• Education tuition assistance program: Invest in your career development
• Public Service Loan Forgiveness (PSLF) eligible
• Flexible spending account (FSA) plans
• Eligibility and other benefits are outlined in plan documents

Additional Benefits Offered for this

• Training and professional development

Wayfinder Family Services is an Equal Opportunity Employer. We support a drug-free workplace and conduct pre-employment background and drug screenings.