Lead Care Manager, Bilingual (Spanish)

Didi Hirsch Mental Health Services; Inglewood (CA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A leading mental health service provider seeks a Lead Care Manager who is bilingual in Spanish. This full-time, hybrid role involves managing care coordination and advocating for members' needs across various settings. The successful candidate will work collaboratively with a diverse team to promote wellness and empower individuals seeking mental health support.

Qualifications

• Fluency in Spanish is required.
• Ability to work with diverse populations.
• Proficiency with computers and documentation.

Responsibilities

• Serve as the main contact for members and families.
• Develop comprehensive Care Management Plans.
• Conduct outreach to eligible members.

Skills

Communication

Critical Thinking

Motivational Interviewing

Trauma-Informed Care

Harm Reduction

Education

Bachelor’s degree

2 years of case management experience

Job description

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Lead Care Manager, Bilingual (Enhanced Care Management)

This is a full-time, hybrid position that requires a mixture of field work, office work, and remote work. The primary location will be Inglewood and the surrounding area.

You may opt for a 9/80 flex schedule after six months.

The pay range is $21.38 - $24.60 per hour, with a $2,000 sign-on bonus for external candidates.

About Didi Hirsch

Didi Hirsch Mental Health Services has been a leader in mental health, crisis care, and substance use services since 1942. We serve about 270,000 people annually and are committed to culturally responsive, equitable services. Our team includes over 1,000 employees and volunteers.

Summary

The Lead Care Manager handles care management and coordination within the ECM Program, managing cases, coordinating benefits, providing education, and facilitating access to care. The role involves collaboration with members, families, providers, and the ECM team to promote wellness and empowerment, acting as a clinical advocate and liaison.

Primary Duties

1. Serve as the main contact for members, families, and the care team.
2. Assess needs across health, mental health, substance use, social supports, and housing.
3. Develop comprehensive Care Management Plans with input from the team and members.
4. Implement care plans and health action plans.
5. Provide services in accessible locations.
6. Connect members to social supports and advocate on their behalf.
7. Utilize motivational interviewing, trauma-informed care, and harm reduction.
8. Coordinate discharge plans with hospital staff.
9. Conduct outreach to eligible members.
10. Attend to treatment adherence and health coaching.
11. Arrange transportation and perform other duties as assigned.

Position Requirements

1. Fluency in Spanish is required.
2. Bachelor’s degree preferred or 2 years of case management experience.
3. Ability to work with diverse populations and engage members effectively.
4. Willingness to work in various environments including homes, clinics, and shelters.
5. Strong communication and critical thinking skills.
6. Proficiency with computers and documentation.
7. Knowledge of clinical standards, community resources, trauma-informed care, and harm reduction.

Our Vision & Mission

We envision equitable access to care and empower individuals for mental well-being. Our mission is to provide compassionate mental health, substance use, and suicide prevention services, especially in underserved communities.

Core Values

• Excellence: Innovation, ethical standards, and best practices.
• Diversity & Inclusion: Valuing differences and creating belonging.
• Equity: Dismantling disparities in care and society.
• Well-Being: Supporting the health of staff and communities.
• Advocacy: Reducing barriers and systemic inequities.
• Community Engagement: Building partnerships for inclusive care.