Remote CSR HVAC Plumbing Scheduler 2024hr

Super Duper Pros; Pasadena (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in HVAC and plumbing services is seeking an experienced Customer Service Representative for a remote role. This position involves managing customer communications, scheduling service appointments, and resolving inquiries efficiently. The ideal candidate has strong communication skills and relevant experience in the home services industry, offering opportunities for career advancement and competitive pay.

Benefits

Career growth opportunities

Bonus opportunities

401(k)

Paid time off

Health insurance package

Ongoing training and professional development

Qualifications

• Minimum 2-3 years of customer service experience, preferably in home services.
• Strong phone etiquette and professional demeanor.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Handle inbound customer calls and schedule service appointments.
• Coordinate with field technicians and resolve customer complaints.
• Maintain knowledge of company services and meet performance metrics.

Skills

Verbal communication

Written communication

Problem-solving

Phone etiquette

Multitasking

Tools

Appointment scheduling software

CRM systems

Job description

Benefits:

Career growth opportunities

Bonus opportunities

401(k)

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Remote CSR - HVAC/Plumbing Appointment Setter ($20–$24/hr)

Super Duper Pros - Heating, Air & Plumbing

Location: Remote (California/Pacific Time Zone) Employment Type: Full-Time Department: Customer Service/Appointment Center

About Super Duper Pros

Super Duper Pros is Southern California’s go-to team for HVAC and plumbing. Known for our superhero-level customer care, we deliver reliable solutions that keep families safe, cool, and comfortable

Position Overview

We are seeking an experienced Customer Service Representative to join our appointment center team. This remote position is perfect for a professional who excels at customer communication, has experience in the home services industry, and can effectively manage appointment scheduling and customer inquiries.

Key Responsibilities

Handle inbound customer calls with professionalism and efficiency.

Familiarity with customer financing platforms or soft credit pull programs (e.g., Wisetack, Synchrony, GoodLeap) is a plus!

Schedule service appointments for heating, air conditioning, and plumbing services.

Provide accurate information about services, pricing, and availability.

Process service requests and maintain detailed customer records.

Follow up with customers to confirm appointments and gather feedback.

Coordinate with field technicians and service teams.

Handle customer complaints and resolve issues promptly.

Maintain knowledge of company services, policies, and procedures.

Meet daily/weekly performance metrics for call volume and customer satisfaction.

Required Qualifications

Minimum 2-3 years of customer service experience, preferably in home services, HVAC, or plumbing industry.

Excellent verbal and written communication skills.

Strong phone etiquette and professional demeanor.

Experience with appointment scheduling software and CRM systems.

Ability to multitask and work in a fast-paced environment.

Problem-solving skills and ability to handle difficult situations.

Reliable high-speed internet connection for remote work.

Quiet, professional home office environment.

Preferred Qualifications

Previous experience in HVAC, plumbing, or home services industry.

Familiarity with ServiceTitan, Jobber, or similar field service software.

Bilingual (English/Spanish) preferred.

Basic understanding of heating, cooling, and plumbing systems.

What We Offer

Competitive hourly wage ($20-24/hour) commensurate with experience.

Health insurance package.

Paid time off and holidays.

Performance-based bonus opportunities (available after successful completion of 90-day probationary period).

Opportunities for career advancement.

Remote work flexibility.

Ongoing training and professional development.

Work Schedule

Monday through Friday, 7:30 AM - 4:00 PM (Pacific Time).

No weekend coverage required.

How to Apply

Please submit your resume along with a brief cover letter explaining your relevant customer service experience and why you're interested in joining the Super Duper Pros team. We look forward to hearing from you!

Super Duper Pros is an Equal Opportunity Employer

This is a remote position.