Lead Call Center Specialist — Member Services Leader

Barksdale Federal Credit Union; Bossier City (LA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

24/7 Teledoc Health Access

Mental Health Support

401(k) with Company Match

Paid Time Off

Job summary

Barksdale Federal Credit Union in Bossier City, LA is seeking a Lead Call Center Representative to deliver exceptional service to members by phone, email, and other channels, and to coach the Call Center team on issue resolution and policy adherence.

In this role you will handle member questions, account requests, complaints, and other service needs; you will work closely with the Manager to ensure the team has up-to-date information and support to serve members efficiently.

Qualifications

• Two to five years of related experience and/or training.
• High school graduate or equivalent.
• Strong communication skills with a professional and courteous demeanor.

Responsibilities

• Provide excellent service to members via phone, email and other channels.
• Serve as go-to person for Call Center Representatives for member questions or transactions.
• Collaborate with Manager to ensure team has information and support to assist members.

Skills

Customer service

Communication

Multitasking

Supervisory experience

Education

High school diploma or equivalent

Tools

CRM software

Job description

Barksdale Federal Credit Union in Bossier City, LA is seeking a Lead Call Center Representative to deliver exceptional service to members by phone, email, and other channels, and to coach the Call Center team on issue resolution and policy adherence.

In this role you will handle member questions, account requests, complaints, and other service needs; you will work closely with the Manager to ensure the team has up-to-date information and support to serve members efficiently.