Lead Call Center Representative

Advantia Health; Chevy Chase (MD); On-site; USD 35,000 - 50,000; Full time

Job summary

Advantia Health is seeking a full-time Lead Call Center Representative for our Chevy Chase, Maryland office. This role is pivotal, responsible for greeting, registering, and scheduling patients, ensuring an exceptional experience while collaborating closely with practice providers and staff.

The successful candidate will have at least two years of customer support experience in a clinical setting, with strong phone communication skills and flexibility to handle changing situations. The role operates Monday to Friday from 7:45 a.m. to 4:30 p.m.

Qualifications

• High school diploma or GED required; Associate's degree preferred.
• Minimum two years of experience in a customer support role in a medical/clinical office.
• Strong communication skills and ability to manage time effectively.

Responsibilities

• Greet, register and schedule patients.
• Monitor call center operations when the Supervisor is unavailable.
• Provide answers and guidance to staff regarding appointment changes.

Skills

Phone and verbal communication skills

Active listening

Customer focus

Ability to multitask

Adaptability to different personality types

Education

High school diploma or GED

Associate's degree preferred

Tools

EMR systems

Computerized scheduling and registration systems (Athena, Greenway, Phreesia)

Job description

Reiter, Hill & Johnson is seeking a full-time Lead Call Center Representative for our Chevy Chase, Mayland office. This role will be responsible for greeting, registering and scheduling patients while working closely with practice providers and staff to ensure an exceptional patient experience. Reiter, Hill & Johnson has 3 office locations in Chevy Chase, MD, Falls Church, VA, and Washington, D.C. The hours for this role would be a Monday-Friday position with the hours of 7:45 a.m.- 4:30 p.m.

Job Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Works directly under the Call Center Supervisor’s supervision.
• Oversees and monitors the call center operations when the Supervisor is unavailable.
• Provides answers and guidance to staff with appointment schedule changes/conflicts.
• Serves as a liaison for any/all patient situations, including upset and dissatisfied patients.
• Oversees new hire training.
• Assists with reports and other projects.

Qualifications

• High school diploma or GED required; Associate's degree preferred.
• Minimum two (2) years of experience in a customer support role held in a medical/clinical office setting.
• Experience with EMR, computerized scheduling and registration systems including Athena, Greenway and Phreesia.
• Strong phone and verbal communication skills along with active listening.
• Customer focus and adaptability to different personality types.
• Ability to multitask, set priorities, and manage time effectively.
• Able to occasionally travel during the work week.

About Reiter, Hill & Johnson

Reiter, Hill & Johnson is a comprehensive obstetrics and gynecology practice with fourteen physicians, four nurse practitioners, a team of excellent sonographers, a large support staff, and the most-up-to-date equipment. For over forty years we have helped women in the Washington, DC metropolitan area deliver healthy babies and live healthier lives. Reiter, Hill & Johnson provides medical and surgical care focused on women's reproductive systems including preventative well woman care, pregnancy and prenatal care, childbirth, screening and treatment of disease, family planning, and menopause. Learn more at www.rhjn-obgyn.com.

About Advantia Health

To provide the highest quality patient care available, Reiter, Hill & Johnson is partnered with Advantia Health. Advantia is transforming healthcare for all women – setting a higher standard of care and convenience while reducing unnecessary costs. Compassion and value inspire everything we do. We take time to listen, answer questions completely, and offer helpful technology between visits so that our patients are empowered and at ease. Alongside coordinated care, Advantia is pioneering care models that align incentives with the best interests of women and their families.

Please note

Advantia Health is dedicated to providing unparalleled healthcare to our customers by employing the most highly-qualified individuals. If you are selected for further consideration, you will be subject to a background investigation. COVID-19 and Flu vaccination is a required condition of employment.

Advantia Health is an Equal Opportunity Employer that is committed to global diversity: It is a place where good people want to work, and customers want to continue to engage in EOE M/F/D/V.