Lead Cafe

Books A Million; Statesboro (GA); On-site; USD 39,000 - 42,000; Full time

Job summary

Books A Million in Statesboro, GA is seeking a Café Lead to oversee daily café operations, maintain clean, welcoming conditions, train new baristas, and ensure every beverage meets our quality standards while delivering exceptional customer service.

You will manage inventory and ordering based on usage, coordinate with store managers, promote company initiatives, motivate staff to achieve sales and service goals, and ensure safety and upkeep of café equipment and facilities.

Qualifications

• High school diploma or equivalent.
• Customer service experience required.
• 18 years of age or older.
• Strong verbal and written communication skills.
• Successful completion of all background screenings.

Responsibilities

• Craft Joe Muggs Beverages according to our quality standards and ensure standards stay in place.
• Ensuring daily use of the Cafe Communication Binder.
• Complete the Weekly Inventory Sheet and submit the final document to your District Manager.
• Based upon inventory findings, complete the café supply order.
• Assist Managers with the training and development of baristas
• Motivate Baristas to Increase Limited Time Offer Goals, DC, Auto Renewals, Comp Sales, MFM, and the Level of Customer Service in the Café and Bookstore.
• Manage the flow of Preventative Maintenance tasks to be completed throughout the week to ensure completion.
• Successfully promote all Company initiatives when interacting with customers.
• Provide the highest level of customer service to each customer.
• Monitor and maintain Cafe conditions according to company standards, providing a clean workplace which includes dusting, vacuuming, cleaning restrooms, and assisting in the general maintenance of the building.
• Perform other duties as assigned.

Skills

Communication

Action Orientation

Interpersonal Skills

Team Management and Development

Education

High school diploma or equivalent

Job description

Job Description

The Café Lead is responsible for ensuring the ongoing success of the café and its operation, including maintaining café conditions and training new baristas.

Roles and Responsibilities

• Craft Joe Muggs Beverages according to our quality standards and ensure standards stay in place.


• Ensuring daily use of the Cafe Communication Binder.


• Complete the Weekly Inventory Sheet and submit the final document to your District Manager.


• Based upon inventory findings, complete the café supply order.


• Assist Managers with the training and development of baristas


• Motivate Baristas to Increase Limited Time Offer Goals, DC, Auto Renewals, Comp Sales, MFM, and the Level of Customer Service in the Café and Bookstore.


• Manage the flow of Preventative Maintenance tasks to be completed throughout the week to ensure completion.


• Successfully promote all Company initiatives when interacting with customers.


• Provide the highest level of customer service to each customer.


• Monitor and maintain Cafe conditions according to company standards, providing a clean workplace which includes dusting, vacuuming, cleaning restrooms, and assisting in the general maintenance of the building.


• Perform other duties as assigned.

Core Competencies

• Communication


• Action Orientation


• Interpersonal Skills


• Team Management and Development

Qualifications and Education Requirements

• High school diploma or equivalent


• Customer service experience required


• 18 years of age or older


• Strong verbal and written communication skills


• Successful completion of all background screenings

Preferred Skills

• Strong verbal and written communication skills.


• Ability to multi-task.

Physical and Environmental Requirements

• Must be able to stand and walk for extended periods of time


• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities


• Must be able to lift or team lift objects up to 50 lbs., with or without assistance


• Must be able to communicate using speech, sight, and sound with or without an assistive device


• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job