Lead Cabin Care Trainer Elevate Guestroom Cleanliness

Brasstown Valley Resort & Spa; Helen (GA); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Unicoi State Park & Lodge is seeking a Lead Housekeeping Trainer - Cabins to lead training for Cabin Attendants, coach on cleaning standards, and ensure guest cabins meet quality expectations. The role collaborates with the housekeeping team to maintain high standards and timely cabin readiness.

The position emphasizes hands-on leadership, training effectiveness, and ongoing inspection to sustain cleanliness and guest satisfaction in a resort setting.

Qualifications

• Previous housekeeping experience required; cabin, resort, hotel, or vacation-rental housekeeping experience preferred.
• Strong knowledge of professional cleaning and sanitation standards.
• Ability to train, coach, and provide constructive feedback to employees.
• Strong attention to detail and commitment to quality.
• Dependable, organized, and able to lead by example.
• Ability to work independently and as part of a team.
• Must be able to manage multiple cabin assignments and priorities in a fast-paced environment.
• Must maintain a professional and guest-focused attitude.

Responsibilities

• Train new and existing Cabin Attendants on cleaning procedures, standards, safety, and efficient methods.
• Provide hands-on demonstrations and coaching for cleaning bedrooms, bathrooms, kitchens, living areas, porches, and cabins.
• Ensure cabins are thoroughly cleaned, sanitized, stocked, and guest-ready before arrival.
• Inspect completed cabins for cleanliness, maintenance issues, missing items, proper setup, and presentation.
• Monitor high-detail areas such as floors, baseboards, windows, appliances, and linens.
• Identify training needs and provide immediate coaching and retraining.
• Follow up on concerns to ensure sustained improvement.
• Assist Cabin Attendants during high-occupancy periods and with additional support.
• Reinforce proper use and care of cleaning chemicals, equipment, linens, and supplies.
• Monitor productivity and help develop efficient cleaning routines without sacrificing quality.
• Report maintenance issues, damages, or supply shortages promptly.
• Maintain professional communication with housekeeping leadership and team.
• Promote teamwork, accountability, consistency, and a positive working environment.
• Communicate performance concerns and training needs to management.
• Perform additional housekeeping duties as assigned.

Job description

Unicoi State Park & Lodge is seeking a Lead Housekeeping Trainer - Cabins to lead training for Cabin Attendants, coach on cleaning standards, and ensure guest cabins meet quality expectations. The role collaborates with the housekeeping team to maintain high standards and timely cabin readiness.

The position emphasizes hands-on leadership, training effectiveness, and ongoing inspection to sustain cleanliness and guest satisfaction in a resort setting.