Lead Business Technology Product Owner

Vizient, Inc; Irving (TX); Sur place; USD 118 000 - 206 000; Plein temps

Résumé du poste

Vizient, Inc. in Irving, Texas leads the strategy, delivery, and continuous improvement of digital workplace infrastructure products that shape the employee experience.

End-user technologies—devices, connectivity, and collaboration tools—are made seamless, secure, and effective using digital experience monitoring (DEM) and telemetry data to drive improvements. You will collaborate with Infrastructure Engineering, Digital Workplace leadership, and business teams to define roadmaps, manage the

Qualifications

• 7+ years of experience as Product Owner or Product Manager.
• Experience owning internal-facing platforms.
• Experience working in digital workplace or IT service environments (e.g., Microsoft 365, endpoint management, ITSM platforms such as ServiceNow or Ivanti).
• Experience leveraging digital employee experience (DEX) tools and telemetry data.
• Gathers VOC insights from tickets, telemetry, and user feedback and translates into backlog priorities.
• Proven ability to measure outcomes such as adoption, ticket reduction, and user experience improvements.
• Strong stakeholder management across engineering, service desk, and business teams.

Responsabilités

• Develop and maintain the product strategy and roadmap for digital workplace infrastructure services.
• Use DEM data and analytics to identify issues, prioritize improvements, and inform product decisions.
• Collaborate with Infrastructure Engineering and Digital Workplace leadership to deliver reliable and secure technologies.
• Own and manage the product backlog, balancing enhancements, maintenance, and innovation.
• Translate data insights into actionable product features and service improvements.
• Partner with operations and service management teams to identify root causes and proactively resolve issues impacting employee experience.
• Define and track KPIs and success metrics to measure product performance and employee outcomes.
• Serve as a liaison between technology teams and business stakeholders to align priorities and drive adoption.
• Identify opportunities for automation, self-service, and cost optimization across the digital workplace.

Connaissances

Product ownership

Product management

Stakeholder management

Agile methodologies

Data analysis

Voice of customer

Internal platform ownership

Formation

Relevant degree

Outils

ServiceNow

Ivanti

Microsoft 365

ITSM platforms

Description du poste

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary In this role, you will lead the strategy, delivery, and continuous improvement of digital workplace infrastructure products that shape the employee experience. You will ensure end-user technologies—including devices, connectivity, and collaboration tools—are seamless, secure, and effective. You will use digital experience monitoring (DEM) and data insights to identify issues, drive improvements, and enhance overall employee experience while partnering across infrastructure, operations, and business teams.

Responsibilities

• Develop and maintain the product strategy and roadmap for digital workplace infrastructure services aligned to enterprise goals and user experience objectives
• Use digital experience monitoring (DEM) data and analytics to identify issues, prioritize improvements, and inform product decisions
• Collaborate with Infrastructure Engineering and Digital Workplace leadership to deliver reliable, secure, and high-performing technologies
• Own and manage the product backlog, balancing enhancements, maintenance, and innovation
• Translate data insights into actionable product features, process improvements, and service-level objectives
• Partner with operations and service management teams to identify root causes and proactively resolve issues impacting employee experience
• Define and track KPIs and success metrics to measure product performance and employee experience outcomes
• Serve as a liaison between technology teams and business stakeholders to align priorities, communicate progress, and drive adoption
• Identify opportunities for automation, self-service, and cost optimization across the digital workplace

Qualifications

• Relevant degree preferred
• 7 or more years of experience as a Product Owner or Product Manager required
• Experience owning internal-facing platforms or services (not only customer-facing applications) required
• Experience working within digital workplace or IT service environments (e.g., Microsoft 365, endpoint management, ITSM platforms such as ServiceNow or Ivanti) required
• Experience leveraging digital employee experience (DEX) tools and telemetry data required
• Demonstrated ability to gather voice of customer (VOC) insights (tickets, telemetry, user feedback) and translate into prioritized backlog required
• Proven ability to measure outcomes such as adoption, ticket reduction, and user experience improvements required
• Strong stakeholder management skills with experience working across engineering, service desk/support, and business teams required
• Ability to influence, challenge direction, and drive alignment across stakeholders required
• Experience defining and managing product roadmaps, including prioritization and tradeoff decisions required
• Demonstrated ability to communicate product strategy and rationale ('the why') effectively required
• Experience treating internal services as products with focus on user experience, adoption, and continuous improvement required
• Experience working within agile methodologies and product lifecycle management required
• Strong analytical skills with ability to translate technical data into business value required
• Familiarity with AI tools such as Copilot and ChatGPT preferred
• You must be authorized to work in the United States without sponsorship #LI-JB1

Estimated Hiring Range: At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $117,600.00 to $206,000.00. This position is also incentive eligible. Vizient has a comprehensive benefits plan! Please view our benefits here: http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.

Working at Vizient means shaping the future of healthcare, every day. Alongside our clients, we're building a healthier, more human healthcare system. We connect people, data, and solutions to enable healthcare organizations to improve financial sustainability, enhance system performance, and deliver better care.

Headquartered in Irving, Texas, with 11 offices across the United States, Vizient has more than 5,000 employees who bring deep expertise and a shared commitment to transforming healthcare.

Together, we're solving some of the industry's most complex challenges while creating opportunities to learn, grow, and drive lasting change for healthcare organizations and the communities they serve.

Through our enterprise of companies, we deliver meaningful impact across the continuum of care:

Apexus - The exclusive contractor for 340B Drug Pricing Program, managed by the Health Resources and Services Administration.

aptitude - The industry's first online direct contracting market, supporting self-contracting activity between hospitals and suppliers.

Kaufman Hall - Leading healthcare advisory services to support our clients in achieving financial, clinical, and operational excellence.

Provista - Proven supply chain partner specializing in extended, diagnostic, and preventive care facilities, including surgery centers, home health, and senior living.