Lead Business Technology Product Owner

Vizient; Chicago (IL); On-site; USD 118,000 - 206,000; Full time

Benefits offered by this job

Incentive program

Comprehensive benefits

Job summary

Vizient in the United States seeks a Product Owner/Manager to lead the strategy, delivery, and continuous improvement of digital workplace infrastructure services that shape the employee experience. You will ensure end-user technologies, DEM data, and telemetry are used to drive improvements.

You will collaborate across infrastructure, operations, and business teams, own the backlog, define KPIs, and translate insights into features.

Qualifications

• 7+ years as Product Owner/Manager required.
• Experience owning internal-facing platforms and IT service environments required.
• Experience leveraging VOC insights and telemetry data required.

Responsibilities

• Develop and maintain the product strategy and roadmap for digital workplace infrastructure services.
• Use DEM data to identify issues and inform product decisions.
• Collaborate with Infrastructure Engineering and Digital Workplace leadership to deliver secure, high-performing technologies.
• Own and manage the product backlog, balancing enhancements, maintenance and innovation.
• Translate data insights into actionable features, improvements and SLAs.
• Partner with operations and service management to resolve issues affecting employee experience.
• Define and track KPIs and success metrics for product performance.
• Act as liaison between tech teams and business stakeholders to align priorities.
• Identify opportunities for automation, self-service and cost optimization.

Skills

Product ownership

Roadmap management

Stakeholder management

Agile methodologies

Data analytics

VOC insights

DEX telemetry

Automation

Cross-team collaboration

AI tools familiarity

Education

Relevant degree preferred

Tools

Microsoft 365

ServiceNow

Ivanti

ITSM platforms

Job description

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary

In this role, you will lead the strategy, delivery, and continuous improvement of digital workplace infrastructure products that shape the employee experience. You will ensure end-user technologies—including devices, connectivity, and collaboration tools—are seamless, secure, and effective. You will use digital experience monitoring (DEM) and data insights to identify issues, drive improvements, and enhance overall employee experience while partnering across infrastructure, operations, and business teams.

Responsibilities

• Develop and maintain the product strategy and roadmap for digital workplace infrastructure services aligned to enterprise goals and user experience objectives
• Use digital experience monitoring (DEM) data and analytics to identify issues, prioritize improvements, and inform product decisions
• Collaborate with Infrastructure Engineering and Digital Workplace leadership to deliver reliable, secure, and high-performing technologies
• Own and manage the product backlog, balancing enhancements, maintenance, and innovation
• Translate data insights into actionable product features, process improvements, and service-level objectives
• Partner with operations and service management teams to identify root causes and proactively resolve issues impacting employee experience
• Define and track KPIs and success metrics to measure product performance and employee experience outcomes
• Serve as a liaison between technology teams and business stakeholders to align priorities, communicate progress, and drive adoption
• Identify opportunities for automation, self-service, and cost optimization across the digital workplace

Qualifications

• Relevant degree preferred
• 7 or more years of experience as a Product Owner or Product Manager required
• Experience owning internal-facing platforms or services (not only customer-facing applications) required
• Experience working within digital workplace or IT service environments (e.g., Microsoft 365, endpoint management, ITSM platforms such as ServiceNow or Ivanti) required
• Experience leveraging digital employee experience (DEX) tools and telemetry data required
• Demonstrated ability to gather voice of customer (VOC) insights (tickets, telemetry, user feedback) and translate into prioritized backlog required
• Proven ability to measure outcomes such as adoption, ticket reduction, and user experience improvements required
• Strong stakeholder management skills with experience working across engineering, service desk/support, and business teams required
• Ability to influence, challenge direction, and drive alignment across stakeholders required
• Experience defining and managing product roadmaps, including prioritization and tradeoff decisions required
• Demonstrated ability to communicate product strategy and rationale ('the why') effectively required
• Experience treating internal services as products with focus on user experience, adoption, and continuous improvement required
• Experience working within agile methodologies and product lifecycle management required
• Strong analytical skills with ability to translate technical data into business value required
• Familiarity with AI tools such as Copilot and ChatGPT preferred
• You must be authorized to work in the United States without sponsorship

Estimated Hiring Range

At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $117,600.00 to $206,000.00. This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.