AI Governance Manager

Vizient; Irving (TX); On-site; USD 88,900 - 155,500; Full time

Job summary

Vizient seeks a Product Owner/Manager to lead digital workplace infrastructure products, shaping the employee experience.

You will drive strategy, prioritize backlogs, and collaborate with Infrastructure, Digital Workplace, and Operations to deliver secure, high‑performing end‑user technologies.

Qualifications

• Bachelor's degree in Business, IT, CS or related field.
• Five or more years of Product Owner/Manager experience.
• Experience managing internal technology products or enterprise platforms in digital workplace/IT service environments.
• Experience using DEM/DEX tools, telemetry and user feedback to guide decisions.
• Proven ability to create roadmaps, prioritize backlogs, and balance business/technical priorities.
• Ability to measure outcomes via adoption metrics, service performance, ticket reduction, and UX improvements.
• Strong stakeholder management, communication, and cross-functional collaboration skills.
• Experience with Agile product management throughout the product lifecycle.
• Familiarity with AI productivity tools (e.g., Microsoft Copilot, ChatGPT) preferred.

Responsibilities

• Develop and execute the product strategy and roadmap for digital workplace infrastructure services.
• Use DEM data, analytics, and user feedback to identify opportunities and improve product performance.
• Partner with Infrastructure Engineering, Digital Workplace, and Operations teams to deliver secure, reliable end-user technologies.
• Own and prioritize the product backlog, balancing enhancements, maintenance, and innovation.
• Translate business needs and telemetry into actionable product requirements and service improvements.
• Collaborate with Service Management to identify root causes and improve the employee experience.
• Define, monitor, and report KPIs, adoption metrics, and service outcomes to measure success.
• Serve as the liaison between business stakeholders and technology teams to align priorities.
• Identify opportunities to improve automation, self-service, and cost optimization across the digital workplace.
• Drive continuous product improvement through data-driven decisions and agile practices.

Skills

Product ownership

Product management

Agile

Stakeholder management

Analytical skills

Data-driven decisions

DEM/DEX tools

AI productivity tools

Communication

Executive partnering

Education

Bachelor's degree

Tools

Microsoft 365

ServiceNow

Ivanti

Job description

Summary

In this role, you will lead the strategy, delivery, and continuous improvement of digital workplace infrastructure products that shape the employee experience. You will ensure end‑user technologies—including devices, connectivity, and collaboration tools—are seamless, secure, and effective. You will use Digital Experience Monitoring (DEM) and data insights to identify issues, drive improvements, and enhance the overall employee experience while partnering across Infrastructure, Operations, and business teams.

Responsibilities

• Develop and execute the product strategy and roadmap for digital workplace infrastructure services, aligning initiatives with enterprise objectives and employee experience goals.
• Leverage Digital Experience Monitoring (DEM) data, analytics, and user feedback to identify opportunities, prioritize enhancements, and improve product performance.
• Partner with Infrastructure Engineering, Digital Workplace, and Operations teams to deliver secure, reliable, and high‑performing end‑user technologies.
• Own and prioritize the product backlog, balancing strategic enhancements, operational improvements, maintenance, and innovation.
• Translate business needs, telemetry, and operational insights into actionable product requirements, features, and service improvements.
• Collaborate with Service Management and support teams to identify root causes, resolve recurring issues, and improve overall employee experience.
• Define, monitor, and report on key performance indicators (KPIs), adoption metrics, and service outcomes to measure product success.
• Serve as the primary liaison between business stakeholders and technology teams, ensuring priorities, expectations, and product direction remain aligned.
• Identify and implement opportunities to improve automation, self‑service capabilities, operational efficiency, and cost optimization across the digital workplace.
• Drive continuous product improvement through data‑driven decision making, stakeholder engagement, and agile product management practices.

Qualifications

• Bachelor's degree in Business, Information Technology, Computer Science, or a related field preferred.
• Five (5) or more years of Product Owner or Product Manager experience required.
• Experience managing internal technology products or enterprise platforms within digital workplace or IT service environments (e.g., Microsoft 365, endpoint management, ServiceNow, or Ivanti) required.
• Experience utilizing Digital Employee Experience (DEX) or Digital Experience Monitoring (DEM) tools, telemetry, and user feedback to guide product decisions required.
• Demonstrated success developing product roadmaps, prioritizing backlogs, and balancing competing business and technical priorities required.
• Proven ability to measure and improve product outcomes through adoption metrics, service performance, ticket reduction, and user experience improvements required.
• Strong stakeholder management, communication, and collaboration skills with the ability to influence cross‑functional teams and executive partners required.
• Experience working within Agile methodologies and managing products throughout the product lifecycle required.
• Strong analytical and problem‑solving skills with the ability to translate technical insights into business value required.
• Familiarity with AI productivity tools such as Microsoft Copilot and ChatGPT preferred. Must be authorized to work in the United States without sponsorship.

Career Framework

Professional - Senior Associate (P3)

Estimated Hiring Range

• 88,900.00 to 155,500.00

Benefits

Vizient has a comprehensive benefits plan! Please view our benefits here: http://www.vizientinc.com/about-us/careers