Lead Business Technology Engineer

Appian; McLean (VA); On-site; USD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company as a Lead Business Technology Engineer, where you will oversee endpoint management and IT workflows. This role is pivotal in driving automation and enhancing device security, ensuring a seamless experience for end-users. Collaborate with cross-functional teams to align IT initiatives with business objectives while mentoring junior engineers. If you thrive in a dynamic environment and are passionate about technology, this is the perfect opportunity to make a significant impact in a collaborative culture that values excellence and innovation.

Qualifications

• 5+ years in desktop engineering with strong knowledge of patch management.
• Experience with endpoint security and IT automation best practices.

Responsibilities

• Oversee endpoint management and IT workflows to enhance device security.
• Automate device provisioning and patch management to improve efficiency.

Skills

Patch Management

Endpoint Security

IT Automation

Problem-Solving

Communication

Leadership

Tools

PowerShell

Ansible

SCCM

Intune

Jamf

Python

Google App Script

Job description

Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

We are looking for a Lead Business Technology Engineer to oversee endpoint management and IT workflows, ensuring a seamless and secure experience for end-users. This role combines technical expertise and leadership to drive automation, streamline IT operations, and enhance device security. The ideal candidate will take ownership of patch management, software deployment, encryption, and automation, working closely with cross-functional teams to align IT initiatives with business objectives.

This role is based at our Headquarters in McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork.

To be successful in this role, you will:

1. Patch Management
   • Develop and implement a comprehensive patch management strategy aligned with IT goals and security requirements.
   • Ensure patches are thoroughly tested for functionality, compatibility, and potential conflicts with existing infrastructure and applications.
   • Proactively monitor and address security vulnerabilities, working closely with security teams to mitigate risks.
2. Automation & Workflow Optimization
   • Automate device provisioning, patch management, encryption management, software deployment, and other IT workflows to improve efficiency.
   • Leverage scripting and automation tools (e.g., PowerShell, Ansible, SCCM, Intune, Jamf) to optimize desktop engineering processes.
   • Identify opportunities for process improvement and automation to enhance IT operations.
3. Technical Leadership & Collaboration
   • Serve as a technical lead, mentoring junior engineers and guiding best practices in desktop engineering.
   • Collaborate with cross-functional teams and stakeholders to design and implement solutions that align with business goals.
   • Provide escalation support for complex technical issues related to endpoint management, security, and performance.

Basic Qualifications

• 5+ years of experience in desktop engineering or similar IT related roles.
• Strong knowledge of patch management, endpoint security, and IT automation best practices.
• Experience with Windows, macOS, and mobile device management (MDM) solutions (e.g., Intune, Jamf).
• Proficiency in PowerShell, Python, Google App Script or other scripting languages for automation.
• Familiarity with configuration management tools (e.g., SCCM/ Intune, Ansible).
• Strong problem-solving skills and the ability to troubleshoot complex IT issues.
• Excellent communication and leadership skills, with the ability to drive technical initiatives and collaborate across teams.

Preferred Qualifications

• Experience with zero-trust security models and endpoint protection tools.
• Knowledge of cloud-based IT solutions (e.g., Azure AD, Google Workspace, AWS WorkSpaces).
• Previous experience in a lead or senior engineering role with team mentoring responsibilities.

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com . [Nasdaq: APPN]

Appian Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, genetic information, or any other characteristic protected by law.