Lead Business Systems Analyst

Loxo; Sioux Falls (SD); On-site; USD 65,000 - 90,000; Full time

Job summary

Loxo in Sioux Falls seeks a Business Systems Analyst who bridges data analysis and customer relationship management. You will partner with Sales, Engineering, Finance, Operations and executives to translate data into actionable insights and manage day-to-day account needs.

Responsibilities include creating advanced forecasting and performance reports, preparing executive briefings, analyzing market data, supporting quotations and ERP/CRM systems, and leading cross-functional program reviews.

Qualifications

• Bachelor’s degree in a related field is preferred.
• Strong analytical skills and ability to translate data into insights.
• Excellent interpersonal and executive communication abilities.
• Experience with ERP/CRM and business intelligence tools.

Responsibilities

• Develop and maintain advanced sales planning, forecasting, and performance reports.
• Create analyses that help leadership identify trends, opportunities, and risks.
• Prepare executive-level presentations and business reviews.
• Analyze customer, product, pricing, and market data to support commercial decisions.
• Conduct market research and competitive benchmarking.
• Manage metal market surcharge calculations and product costing analysis.
• Prepare reporting for engineering project costs and maintain supporting documentation.
• Lead cross-functional meetings related to customer programs and business performance.

Skills

Analytical thinking

Cross-functional collaboration

Advanced Excel

PowerPoint

Executive communication

ERP/CRM knowledge

Education

Bachelor's degree in Business/Finance/Engineering/Data Analytics

Tools

ERP systems

CRM systems

BI tools

SQL

Job description

We are seeking a Business Systems Analyst who will serve as a critical link between data analysis and customer relationship management. Reporting to senior leadership, this role involves working cross-functionally with Sales, Engineering, Finance, Operations, and executive teams. The ideal candidate thrives on both detailed analysis and direct customer interaction, using data to identify opportunities while also managing day-to-day account needs.

Key Responsibilities:

Data Analysis & Reporting:

• Develop and maintain advanced sales planning, forecasting, and performance reports
• Create analyses that help leadership identify trends, opportunities, and risks
• Prepare executive-level presentations and business reviews
• Analyze customer, product, pricing, and market data to support commercial decisions
• Conduct market research and competitive benchmarking
• Manage metal market surcharge calculations and product costing analysis
• Prepare reporting for engineering project costs and maintain supporting documentation

Customer Relationship Management:

• Serve as a primary point of contact for assigned customers
• Address customer inquiries, resolve issues, and coordinate internal follow-up
• Support account managers in maintaining strong customer relationships
• Monitor customer satisfaction and communicate feedback throughout the organization
• Participate in customer meetings and internal account reviews
• Ensure customer commitments and action items are effectively tracked

Commercial Support:

• Maintain databases for RFQs, quotations, and related commercial activities
• Assist with preparation and analysis of customer quotations
• Support product order management and delivery requirements
• Lead cross-functional meetings related to customer programs and business performance
• Assist with special projects and strategic initiatives as requested by leadership

Qualifications:

• Bachelor's degree in Business, Finance, Accounting, Engineering, Data Analytics, or related field preferred
• Strong analytical skills with the ability to transform data into actionable business insights
• Excellent interpersonal skills with the ability to build productive relationships at all levels
• Strong written and verbal communication skills, including experience with customers and executives
• Advanced Microsoft Excel skills for analyzing and presenting complex data
• Proficiency in PowerPoint and Microsoft Office for executive-level presentations
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail with understanding of broader business impact
• Experience influencing outcomes across departments without direct authority
• Experience with ERP, CRM, business intelligence, or reporting systems preferred
• Background in manufacturing, automotive, off-highway equipment, or related industrial markets is a plus