Lead Business Systems Analyst

highmarkhealth; Pennsylvania; Hybrid; USD 90,000 - 135,000; Full time

Job summary

Highmark Health seeks an experienced Senior Business Systems Analyst to support analytical work across the application product life cycle, translating complex business needs into detailed requirements and leading cross-team initiatives in a regulated health environment.

You will mentor junior analysts, drive cost sheet analyses, perform root cause analysis, and ensure quality delivery while managing risks and dependencies with customers and stakeholders.

Qualifications

• 7 - 10 years in IS/IT
• 3 - 5 years in Project Management
• 3 - 5 years in the Health Insurance Industry
• 3 - 5 years in the Healthcare Industry

Responsibilities

• Lead in working with customers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and drive quality business solutions.
• Participate in the full software development life cycle by actively leading or acting as lead in given area of expertise on agile scrum teams in various roles.
• Provide required business and/or subject matter expertise on most complex issues for both project and production related activities.
• Ensure compliance to required standards and all necessary approvals have been obtained throughout the project lifecycle.
• Interface with the business areas, customers, partners, vendors, technical staff and project teams to drive value and ROI.
• Lead in supporting various aspects of requirements testing to ensure minimal production defects.
• Communicate with team members and management, including sprint reviews and status reporting.
• Provide thought leadership and strategic direction in Product & Technology Solutions.
• Other duties as assigned.

Skills

Analytical Skills

Problem-Solving

Communication Skills

Report Writing

SQL

Project Management

Customer Service

Leadership

Agile Methodolgy

Agile Project Management

Education

Bachelor's Degree in Business Management, Information Systems

Master's Degree in Business Administration/Management or Information Systems

Job description

JOB SUMMARY

This job supports one or more analytical aspects of the application product life cycle, including capability enablement with cross-team dependencies within a product scope. Uses significant independent judgement and discretion to collaborate with customers on the most complex issues in order to understand capability needs, gather project specifications, create business cases and cost sheet analysis, translate high-level business needs into detailed requirements for new capabilities (and change request/enhancements on existing capabilities), analyze data to determine business problems, trends, or opportunities for process improvements, create/execute test plans, provide root cause analysis and corrective action plan, verify delivery of customer needs, and ensure quality delivery. Identifies, documents, and resolves risks, defects and issues. Analyzes market trends for competitive insight to correlate into business value statements. Uses functional and organizational knowledge to mentor Associate, Intermediate, and Senior Business Systems Analysts, as well as others outside of immediate team. Leads project teams or actively participates as a SME on the most complex projects (cross functional, with potential regulatory risk exposure, customer service & financial impacts). Acts as face to the customer; primary customer contact; may negotiate project requirements versus resources with customer. Resolves the most complex issues (may involve multiple systems) and/or develops alternative solutions with understanding of potential regulatory risk exposure and customer service & financial impacts, ensuring that resolution addresses all potential impacts. Act as a SME on how the most complex new enhancement/applications are developed using an expert level of understanding of end-to-end processes and potential integration issues. Requires expert level of understanding the end systems impact of changes across enterprise-wide systems (including regulatory risk exposure, customer service & financial impacts).

ESSENTIAL RESPONSIBILITIES

• Lead in working with customers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and drive quality business solutions. Create and maintain deliverables such as business vision, requirements, testing plan, testing schedule, testing scenarios, testing outcomes, user task analysis, wire framing, usability testing, personalization to different clients, and user interface design.
• Participate in the full software development life cycle by actively leading or acting as lead in given area of expertise on agile scrum teams in various roles, including, but not limited to, Scrum Master, Business Technical Analyst, User Interface designer, Capability Manager, or Tester, based upon experience and need.
• Provide required business and/or subject matter expertise on most complex issues for both project and production related activities, including new strategic programs or initiatives impacting current and existing systems.
• Ensure compliance to required standards and all necessary approvals have been obtained throughout the project lifecycle.
• Interface with the business areas, customers, partners, vendors, technical staff and project teams to drive value, return on investments and innovative solutions. This includes providing alternative solutions, including vendor solution acquisitions, with maximum benefits while reducing cost (e.g. cost benefit analysis, pros/cons of solutions).
• Lead in supporting various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
• Communicate in an exemplary manner with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.
• Provide thought leadership and strategic direction in Product & Technology Solutions.
• Other duties as assigned.

EDUCATION

Required

Bachelor's Degree in Business Management, Information Systems, or closely related discipline

Substitutions None

Preferred

Master's Degree in Business Administration/Management or Information Systems

EXPERIENCE

Required

• 7 - 10 years in IS/IT
• 3 - 5 years in Project Management
• 3 - 5 years in the Health Insurance Industry
• 3 - 5 years in the Healthcare Industry

Preferred

• 5 - 7 years in Process Improvement

LICENSES AND CERTIFICATIONS

Required

None

Preferred

• Information Technology Infrastructure Library (ITIL)
• The Open Framework Group (TOGAF)
• Six Sigma
• Project Management Professional (PMP)

SKILLS

• Analytical Skills
• Problem-Solving
• Communication Skills
• Report Writing
• SQL
• Project Management
• Customer Service
• Leadership
• Agile Methodolgy
• Agile Project Management

Language (Other than English)