Lead Business Services Coordinator - Mailroom

PetSmart; Phoenix (AZ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Lead Business Services Coordinator to oversee mailroom operations. This role involves managing a small team, ensuring efficient mail handling, and maintaining high customer service standards. You will collaborate closely with the Manager of Business Amenities to enhance operational excellence and implement process improvements. The ideal candidate will have strong leadership abilities, excellent organizational skills, and a customer-first approach. Join a vibrant workplace that values diversity and fosters a culture of belonging, where your contributions will make a significant impact.

Benefits

Pet friendly environment

On-site Dog Park

Gym with fitness classes

On-site coffee bar

Onsite daycare facility

Volunteer events with PetSmart Charities

Qualifications

• 1-3 years experience in mailroom or customer service with leadership responsibilities.
• Strong communication and organizational skills required.

Responsibilities

• Oversee daily mailroom operations and ensure timely handling of mail.
• Provide training and support to mailroom associates.

Skills

Customer Service

Communication Skills

Organizational Skills

Time Management

Leadership

Education

High School Diploma

Associate's Degree

Tools

Microsoft Office Suite

Postal Metering Machines

FedEx Systems

Handheld Package Scanners

Job description

Lead Business Services Coordinator - Mailroom

Our Human Resources team defies all conventional expectations and is a business-connected solutions provider. The work we do directly aligns with the company’s core areas of focus, and we ensure that associates and leaders are ready to support those strategic objectives. Our HR team is comprised of different departments, including Talent Acquisition, HR business partners, Learning & Development, Compensation & Benefits, and Shared Services. We enable meaningful careers for all and build our Associate Workplace Experience!

About the Team

Our Human Resources team defies all conventional expectations and is a business-connected solutions provider. The work we do directly aligns with the company’s core areas of focus, and we ensure that associates and leaders are ready to support those strategic objectives. Our HR team is comprised of different departments, including Talent Acquisition, HR business partners, Learning & Development, Compensation & Benefits, and Shared Services. We enable meaningful careers for all and build our Associate Workplace Experience!

About the Location

Onsite Position:

This position is considered to be Fully Onsite, work is to be done onsite at a PetSmart location (Phoenix Home Office, PetSmart stores, Merchandise Development Center, Distribution Centers or another PetSmart site).

About the Job

SUMMARY

The Mailroom Lead is responsible for overseeing the daily operations of the mailroom within the Business Center. This role ensures timely and accurate handling of all mail and package deliveries, leads a small team of associates, and supports a high standard of customer service. The Mailroom Lead works closely with the Manager Business Amenities to ensure operational excellence, maintain safety practices, and implement process improvements.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Serves as the primary day-to-day lead for Mailroom associates, setting priorities, answering questions, and ensuring tasks are completed accurately and on time.
• Supports the Manager Business Amenities in coordinating mailroom schedules and daily work assignments.
• Provides on-the-job training and guidance to team members to ensure proper handling of mailroom equipment and processes.
• Maintains a customer-first approach in all mailroom activities, ensuring prompt, friendly, and professional service.
• Coordinates the pickup and delivery of all interoffice, U.S. Postal, and express/overnight mail for the Phoenix Home Office.
• Partners with internal business customers to recommend cost-effective shipping options.
• Operates and maintains mail equipment such as postal metering machines, FedEx systems, handheld package scanners, etc.
• Ensures accurate tracking, confidentiality, and handling of all incoming and outgoing mail.
• Assists in ordering supplies, maintaining inventory, and ensuring the mailroom is organized and stocked.
• Supports the operation of the third-party dry-cleaning service, serving as the primary contact for associates.
• Works with the Manager of Business Amenities on vendor coordination and contract support.
• Assists in tracking department expenses, chargebacks, and maintaining documentation for audit purposes.
• Drives continuous improvement by identifying cost savings or efficiency opportunities.
• Provides support to Print Services during peak times or absences, as needed.
• Maintains a safe and clean work environment and models company safety practices.
• Performs other duties as assigned.
• Partners closely with Print Center Supervisor to align and schedule workflow from Print to Mail.

LEADERSHIP RESPONSIBILITIES

• This role is a working lead position and does not have formal supervisory duties such as performance evaluations or hiring. However, the Mailroom Lead is expected to provide direction, coaching, and support to fellow associates and coordinate daily operations under the guidance of the Manager of Business Amenities.

QUALIFICATIONS

• High school diploma or equivalent required; Associate’s degree preferred.
• One to three years of experience in a mailroom or customer service environment, with demonstrated leadership responsibilities.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Familiarity with USPS, FedEx, and other shipping platforms preferred.
• Ability to lift and move mail or packages as needed (up to 50 lbs).
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).

LANGUAGE & MATHEMATICAL SKILLS

• Ability to communicate clearly in person, over the phone, and in writing.
• Able to interpret and apply shipping guidelines, departmental procedures, and customer service policies.
• Basic math skills, including the ability to calculate weights, postage, and billing allocations.
• Sound judgment and decision-making in routine operational issues.

About the Culture

At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.

Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet friendly environment, bring your pets to work!
• On-site Dog Park
• “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
• “Sit & Stay” Café serving fresh breakfast and lunch options
• On-site coffee bar
• “Lil’ Paws” learning center and onsite daycare facility (associate paid)
• Volunteer events with PetSmart Charities
• Learn more about #Life A tPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
• Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
• Explore PetSmart Benefits here: https://benefits.petsmart.com/
• If you don't already live in the Phoenix area here's a guide to the area: Welcome to Phoenix Guide

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.

At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.

Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet friendly environment, bring your pets to work!
• On-site Dog Park
• “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
• “Sit & Stay” Café serving fresh breakfast and lunch options
• On-site coffee bar
• “Lil’ Paws” learning center and onsite daycare facility (associate paid)
• Volunteer events with PetSmart Charities
• Learn more about #Life A tPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
• Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
• Explore PetSmart Benefits here: https://benefits.petsmart.com/
• If you don't already live in the Phoenix area here's a guide to the area: Welcome to Phoenix Guide

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.

SUMMARY

The Mailroom Lead is responsible for overseeing the daily operations of the mailroom within the Business Center. This role ensures timely and accurate handling of all mail and package deliveries, leads a small team of associates, and supports a high standard of customer service. The Mailroom Lead works closely with the Manager Business Amenities to ensure operational excellence, maintain safety practices, and implement process improvements.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Serves as the primary day-to-day lead for Mailroom associates, setting priorities, answering questions, and ensuring tasks are completed accurately and on time.
• Supports the Manager Business Amenities in coordinating mailroom schedules and daily work assignments.
• Provides on-the-job training and guidance to team members to ensure proper handling of mailroom equipment and processes.
• Maintains a customer-first approach in all mailroom activities, ensuring prompt, friendly, and professional service.
• Coordinates the pickup and delivery of all interoffice, U.S. Postal, and express/overnight mail for the Phoenix Home Office.
• Partners with internal business customers to recommend cost-effective shipping options.
• Operates and maintains mail equipment such as postal metering machines, FedEx systems, handheld package scanners, etc.
• Ensures accurate tracking, confidentiality, and handling of all incoming and outgoing mail.
• Assists in ordering supplies, maintaining inventory, and ensuring the mailroom is organized and stocked.
• Supports the operation of the third-party dry-cleaning service, serving as the primary contact for associates.
• Works with the Manager of Business Amenities on vendor coordination and contract support.
• Assists in tracking department expenses, chargebacks, and maintaining documentation for audit purposes.
• Drives continuous improvement by identifying cost savings or efficiency opportunities.
• Provides support to Print Services during peak times or absences, as needed.
• Maintains a safe and clean work environment and models company safety practices.
• Performs other duties as assigned.
• Partners closely with Print Center Supervisor to align and schedule workflow from Print to Mail.

LEADERSHIP RESPONSIBILITIES

• This role is a working lead position and does not have formal supervisory duties such as performance evaluations or hiring. However, the Mailroom Lead is expected to provide direction, coaching, and support to fellow associates and coordinate daily operations under the guidance of the Manager of Business Amenities.

QUALIFICATIONS

• High school diploma or equivalent required; Associate’s degree preferred.
• One to three years of experience in a mailroom or customer service environment, with demonstrated leadership responsibilities.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Familiarity with USPS, FedEx, and other shipping platforms preferred.
• Ability to lift and move mail or packages as needed (up to 50 lbs).
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).

LANGUAGE & MATHEMATICAL SKILLS

• Ability to communicate clearly in person, over the phone, and in writing.
• Able to interpret and apply shipping guidelines, departmental procedures, and customer service policies.
• Basic math skills, including the ability to calculate weights, postage, and billing allocations.
• Sound judgment and decision-making in routine operational issues.

About the company

PetSmart is a privately held American chain of pet superstores, which sell pet products, services, and small pets.