Lead, Business Intelligence

Royal-Caribbean-Group-3; Miami (FL); On-site; USD 110,000 - 160,000; Full time

Job summary

Royal Caribbean Group is seeking a Lead, Business Intelligence to own end-to-end analytics implementation for its digital properties in a Miami-based role. You will ensure accurate data capture, seamless integration, and ongoing optimization across platforms.

The position reports to the Sr. Manager, Global Digital Implementation and requires 5–8+ years in web analytics with strong Adobe Analytics expertise, QA discipline, and cross-functional collaboration.

Qualifications

• 5–8+ years in web analytics implementation and digital data capture.
• Proficient with Adobe Analytics; knowledge of Target and Tealium preferred.
• Translate business requirements into tagging specifications.
• Experience with QA processes and data validation.
• Familiarity with CDPs and CRM integrations.
• Strong analytical and communication skills.
• Bachelor’s degree in CS, Analytics, Marketing, or related field.

Responsibilities

• Lead the design, development, and deployment of analytics tagging solutions across digital platforms.
• Collaborate with product, marketing, and engineering to translate business requirements into specs.
• Maintain and enhance the web data layer to support scalable tracking and integrations.
• Implement and support analytics platforms (Adobe Analytics, Adobe Target, Tealium).
• Develop and execute QA processes to validate tagging accuracy and data integrity.
• Support A/B testing and personalization through proper measurement alignment.
• Integrate behavioral data with CDPs and media platforms for attribution and activation.
• Drive tagging governance, documentation, and process improvements across teams.
• Manage multiple analytics implementation projects to meet deadlines.
• Provide clear documentation and stakeholder communication regarding implementations.

Skills

Web analytics

Adobe Analytics

QA methodologies

Data integration

Analytical skills

Communication skills

Business requirements translation

Education

Bachelor's degree in Computer Science/Analytics/Marketing

Tools

Adobe Target

Tealium

CDP platforms

CRM integrations

Job description

Journey with us!Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group’s E-commerce Data and Analytics Team has an exciting career opportunity for a full-time Lead, Business Intelligencereporting to the Sr. Manager, Global Digital Implementation

The position is onsite and based in Miami, Florida.

Position Summary:

This role owns the end-to-end lifecycle of web analytics implementation for digital properties, ensuring accurate data capture, seamless integration, and continuous optimization of analytics solutions.

Essential Duties and Responsibilities:

• Lead the design, development, and deployment of analytics tagging solutions across digital platforms – Accountable
• Collaborate with product, marketing, and engineering teams to gather and translate business requirements into technical specifications – Consulted / Responsible
• Maintain and enhance the web data layer to support scalable tracking and integrations – Responsible
• Implement and support analytics platforms (Adobe Analytics, Adobe Target, Tealium) ensuring proper integration and data flow – Responsible
• Develop and execute QA processes (manual and automated) to validate tagging accuracy and data integrity – Accountable
• Support A/B testing and personalization initiatives through proper technical implementation and measurement alignment – Responsible
• Integrate behavioral data with CDPs and media platforms to enable attribution and audience activation – Responsible
• Drive tagging governance, documentation, and process improvements across teams – Accountable
• Manage multiple analytics implementation projects, prioritizing work to meet business deadlines – Accountable
• Provide clear documentation and stakeholder communication regarding implementations and updates – Responsible

Qualifications, Knowledge and Skills:

• 5–8+ years of experience in web analytics implementation and digital data capture
• Strong expertise with Adobe Analytics, Nice to have ( Adobe Target, and Tealium )
• Experience translating business requirements into technical tagging specifications
• Hands-on experience with QA methodologies, debugging tools, and validation processes
• Familiarity with CDPs, CRM integrations, and cross-channel data strategies
• Strong analytical, problem-solving, and communication skills
• Bachelor’s degree in a related field (Computer Science, Analytics, Marketing, or similar)

We know there's a lot to consider.As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Groupand each of its subsidiaries prohibit and will not tolerate discrimination or harassment.