Lead, Business Development

Royal Caribbean Cruises Ltd; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Royal Caribbean Group seeks a Strategic Accounts Manager to generate profitable revenue from assigned retail travel accounts, with a portfolio around $18M and minimum $50K in annual revenue per account. The role is onsite in Georgia, reporting to the Director of Market Sales.

Travel within the territory is required to build relationships and drive growth. The position requires strong negotiation, analytics, and presentation skills, plus knowledge of brand resources and CRM usage to optimize ROI

Qualifications

• Outside sales experience in travel or related industries.
• Willingness to travel and reside in the territory.
• Experience managing a sales portfolio and key accounts.
• Strong communication, presentation and negotiation skills.
• Proficiency with sales automation tools and CRM systems.

Responsibilities

• Builds and maintains relationships with decision-makers and advisors in territory.
• Conducts annual contract negotiations with revenue targets and co-op funding.
• Analyzes sales data and trends for business reviews with accounts.
• Develops tactical promotions and ROI analysis; shares best practices.
• Coordinates agent trainings and ensures brand knowledge across accounts.
• Keeps CRM profiles up to date with ROI, cost of sale, yield, and retention.
• Collaborates with Director of Sales and HQ to pursue opportunities regionally.
• Supports HQ roll-up accounts and develops targeted initiatives.
• Gathers and communicates reports on customer business profiles.
• Maintains comprehensive knowledge of Celebrity Cruises products and services.

Skills

Outside sales

Travel readiness

Territory management

Presentation skills

Communication skills

CRM software

Sales aptitude

Integrity

Education

Bachelor's degree preferred

Tools

CRM software

Job description

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Sales Team has an exciting career opportunity for a full time Strategic Accounts Manager reporting to the Dir, Market Sales.

This position will be working onsite from Georgia.

Position Summary :

Responsible for profitable revenue generation from assigned retail travel accounts(generating a minimum of $50K in annual revenue) with a cumulative portfolio of $18M. FieldSales Manager is accountable for growth of assigned accounts to meet company sales andgrowth goals with emphasis on account penetration.

Essential Duties and Responsibilities :

• Builds and maintain relationships with decision-makers, front line advisors and managingteam of accounts within territory.
• Conducts annual contract negotiations, including revenue/passenger growth targets andallocation of co-op marketing funds.
• Analyzes sales data and business trends to conduct business reviews with assigned accounts.
• Develops tactical promotion strategies for assigned accounts, with accountability for ROI analysis and practice-sharing.
• Conducts and coordinates agent trainings, ensuring the development of Celebrity brandchampions. Ensures that assigned accounts and advisors are kept up to date with the latest brand information including itineraries, pricing, product enhancements and trade resources.
• Consistently monitors and updates customer business profiles within CRM system (ROI, costof sale, yield, retention, automation)
• Partner with Director of Sales and HQ teams to develop and implement strategies to takeadvantage of new sales opportunities within region.
• Works with Key Account Manager handling HQ roll-up accounts to analyze and developopportunities and targeted initiatives.
• Gathers and communicates reporting on customer business profile (ROI, cost of sale, yield,retention, automation).
• Field Sales Manager is responsible for complete knowledge of all Celebrity Cruises products,services, and brand representation.
• Field Sales Manager will perform other duties as required. This job description in no waystates or implies that these are the only duties to be performed by the employee occupyingthis position. Employees will be required to perform any other job-related duties assigned bytheir supervisor or management.

Qualifications, Knowledge and Skills :

• Minimum 3 to 5 proven outside sales experience required.
• Travel industry preferred.
• Must be able to travel and live in assigned territory.
• Established success and proven proficiency in the core competencies required.
• Bachelor's degree preferred, or combination of education and experience.
• Must be able to work weekends and evenings.
• Applies sound judgment
• Financial /Business acumen
• Presentation and Communication skills
• Information Management (Technology; Sales Automation)
• Territory Management
• Interpersonal and Collaboration skills
• Sales Aptitude and Ability
• Strong solution selling skills
• Ability to use multiple communication and interaction methods to collaborate effectively, get results with others and develop customer champions
• Ability to display the highest level of personal integrity, takes responsibility for personal and organizational results, and proactively develops greater ability
• Fosters Collaboration and Cooperation
• Champions Change and Innovation
• Responsible for profitable revenue generation from assigned accounts (generating a minimum of $50Kin annual revenue) with a cumulative portfolio of approximately $18M.
• Valid commercial driver's license
• Ability to travel to key accounts The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. While performing job functions the employee is regularly required to sit, and stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations and may lift, push, pull or move 10-15 pounds. The employee is occasionally required to walk to the dock, ascend and descend the vessel. This position may regularly travel domestically or internationally.

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.

No immigration sponsorship offered.