Strategic Accounts Manager

Royal Caribbean Group; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Royal Caribbean Group is seeking a Strategic Accounts Manager to drive profitable revenue from assigned retail travel accounts, with a target minimum of $50K in annual revenue and a portfolio around $20M. The role emphasizes account growth, contract negotiations, and strategic promotions.

Based in Central & Northern NJ and Eastern Upstate NY, the position requires travel and strong relationship-building skills to deliver ROI and sustained performance across the Celebrity Cruises brand.

Qualifications

• Minimum 3 to 5 proven outside sales experience.
• Bachelor's degree preferred, or combination of education and experience.

Responsibilities

• Builds and maintains relationships with decision-makers, front line advisors and managing team of accounts within territory.
• Conducts annual contract negotiations, including revenue/passenger growth targets and allocation of co-op marketing funds.
• Analyzes sales data and business trends to conduct business reviews with assigned accounts.
• Develops tactical promotion strategies for assigned accounts, with accountability for ROI analysis and practice-sharing.
• Conducts and coordinates agent trainings, ensuring the development of Celebrity brand champions.
• Maintains CRM records with up-to-date account information.
• Partner with Director of Sales and HQ teams to develop and implement strategies to take advantage of new sales opportunities within region.
• Works with Key Account Manager handling HQ roll-up accounts to analyze and develop opportunities and targeted initiatives.
• Gathers and communicates reporting on customer business profile (ROI, cost of sale, yield, retention, automation).
• Strategic Accounts Manager will perform other duties as required.

Skills

Outside sales

Travel industry

Negotiation skills

Financial / business acumen

Presentation and communication

Territory management

Interpersonal & collaboration

Sales aptitude & ability

Solution selling

CRM system proficiency

Education

Bachelor's degree preferred

Tools

CRM system

Job description

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Strategic Accounts Manager

J ourney with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Sales Team has an exciting career opportunity for a full time Strategic Accounts Manager reporting to the Director, Market Sales.

This position will be working from Central & Northern NJ and Eastern Upstate NY

Position Summary :
The Strategic Accounts Manager at Celebrity Cruises Brand is r esponsible for profitable revenue generation from assigned retail travel accounts (generating a minimum of $50K in annual revenue) with a cumulative portfolio of $20M. Strategic Accounts Manager is accountable for growth of assigned accounts to meet company sales and growth goals with emphasis on account penetration.

Essential Duties and Responsibilities :

• Builds and maintain relationships with decision-makers, front line advisors and managing team of accounts within territory.
• Conducts annual contract negotiations, including revenue/passenger growth targets and allocation of co-op marketing funds.
• Analyzes sales data and business trends to conduct business reviews with assigned accounts.
• Develops tactical promotion strategies for assigned accounts, with accountability for ROI analysis and practice-sharing.
• Conducts and coordinates agent trainings, ensuring the development of Celebrity brand champions. Ensures that assigned accounts and advisors are kept up to date with the latest brand information including itineraries, pricing, product enhancements and trade resources.
• Consistently monitors and updates customer business profiles within CRM system (ROI, cost of sale, yield, retention, automation)
• Partner with Director of Sales and HQ teams to develop and implement strategies to take advantage of new sales opportunities within region.
• Works with Key Account Manager handling HQ roll-up accounts to analyze and develop opportunities and targeted initiatives.
• Gathers and communicates reporting on customer business profile (ROI, cost of sale, yield, retention, automation).
• Strategic Accounts Manager is responsible for complete knowledge of all Celebrity Cruises products, services, and brand representation.
• Strategic Accounts Manager will perform other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications, Knowledge and Skills :

• Minimum 3 to 5 proven outside sales experience required.
• Travel industry preferred.
• Must be able to travel and live in assigned territory.
• Established success and proven proficiency in the core competencies required.
• Bachelor's degree preferred, or combination of education and experience.
• Must be able to work weekends.
• Applies sound judgment
• Negotiation Skills
• Financial /Business acumen
• Presentation and Communication skills
• Territory Management
• Interpersonal and Collaboration skills
• Sales Aptitude and Ability
• Strong solution selling skills
• Ability to use multiple communication and interaction methods to collaborate effectively, get results with others and develop customer champions
• Ability to display the highest level of personal integrity, takes responsibility for personal and organizational results, and proactively develops greater ability
• Fosters Collaboration and Cooperation
• Champions Change and Innovation

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

No immigration sponsorship offered.