Lead Business Architect

Pega; Washington, Northern (District of Columbia, KY); Hybrid; USD 141,000 - 215,000; Full time

Job summary

Pega is seeking a Solution Designer Lead Business Architect to partner with U.S. Public Sector agencies, shaping transformation and delivering mission-critical outcomes.

You will drive end-to-end business architecture, run executive workshops, and align strategy with design across complex programs, ensuring adoption and measurable results.

Qualifications

• Active Pega Lead Business Architect certification and ongoing learning.
• Enterprise-scale transformation experience in federal, state, or local government.
• Discovery leadership, facilitation, design thinking, stakeholder management, and change management.

Responsibilities

• Own end-to-end business architecture and transformation direction for client engagements.
• Lead discovery strategy and business architecture for complex U.S. Public Sector work.
• Facilitate executive workshops and stakeholder alignment to identify priorities and opportunities.
• Define business outcomes, success metrics, adoption goals, and value realization strategies.
• Ensure alignment of discovery, solution design, adoption, and organizational readiness throughout delivery.
• Guide executive stakeholders through prioritization and risk/complexity considerations.
• Develop implementation-ready business designs including journeys, personas, processes, rules, and operating models.

Skills

Lead BA certification

Discovery leadership

Facilitation

Design thinking

Stakeholder management

Organizational change

Business architecture

Outcome-driven design

Tools

Pega Blueprint

Pega Infinity Platform

Job description

As a member of Pega Consulting's U.S. Public Sector practice, you will partner with government agencies to modernize operations, improve constituent experiences, and deliver mission-critical solutions. You will work alongside agency executives, business stakeholders, architects, and delivery teams to shape transformation initiatives, align organizational priorities, and ensure solutions deliver measurable mission outcomes.

Picture Yourself at Pega:

Pega is changing the way the world builds software. As a Solution Designer Lead Business Architect, you will serve as the senior business advisor on client engagements, helping federal, state, and local agencies transform how work gets done.

You are more than a business analyst or process designer. You are a trusted consultant who understands agency missions, uncovers root causes, challenges assumptions, and guides stakeholders toward the right solution. You connect business strategy, user needs, organizational realities, and solution design to ensure agencies invest in initiatives that create the greatest mission impact.

Working closely with agency leadership, subject matter experts, System Architects, and delivery teams, you will leverage modern design practices and Pega Blueprint to guide organizations from current-state challenges to future-state outcomes.

What You'll Do at Pega:

• Own the end-to-end business architecture and transformation direction for assigned client engagements.
• Own discovery strategy and business architecture for complex U.S. Public Sector engagements.
• Lead executive workshops, stakeholder alignment sessions, and business discovery efforts to identify mission priorities, business challenges, and transformation opportunities.
• Guide agencies in defining business outcomes, success measures, adoption goals, and value realization strategies.
• Own business outcome realization by ensuring discovery, solution design, adoption, and organizational readiness remain aligned throughout the engagement.
• Guide executive stakeholders through prioritization decisions, helping agencies balance mission value, risk, complexity, and organizational readiness.
• Lead the creation of implementation-ready business designs including journeys, personas, business processes, case lifecycles, business rules, and operating models leveraging Pega Blueprint and Pega Infinity Platform.
• Apply design thinking and Journey-Centric delivery practices to drive user-focused and outcome-driven solutions.
• Challenge assumptions, identify root causes, and help agencies solve underlying business problems rather than symptoms.
• Drive alignment across executives, program leaders, business stakeholders, architects, and delivery teams.
• Lead organizational change discussions and identify adoption of risks, cultural barriers, and operational constraints that may impact solution success.
• Partner with Lead System Architects to ensure mission objectives, solution design, and technical architecture remain aligned throughout delivery.
• Guide solution conceptualization and opportunity development by identifying unmet agency needs and transformation opportunities.

Who You Are:

• Maintains active Pega Lead Business Architect certification and demonstrates an ongoing commitment to staying current with the latest Pega platform innovations, capabilities, and best practices.
• A consulting-minded leader with experience delivering enterprise-scale transformation initiatives for federal, state, or local government agencies.
• Skilled in discovery leadership, facilitation, design thinking, stakeholder management, organizational change, business architecture, and outcome-driven design.
• A trusted advisor who builds executive confidence, influences decisions, and aligns diverse stakeholders around mission outcomes.
• Experienced bridging business and technical teams to create shared understanding, informed decisions, and successful delivery.
• Understands organizational change, user adoption, governance models, and the human factors that influence transformation success.
• Comfortable navigating complex government stakeholder environments, competing priorities, regulatory requirements, and organizational dynamics.

What You've Accomplished:

• Led business transformation initiatives that deliver measurable improvements in efficiency, service outcomes, stakeholder satisfaction, and organizational performance.
• Facilitated executive-level workshops, discovery engagements, and strategic planning activities across complex organizations.
• Developed business architectures and operating models that successfully guided implementation and organizational adoption.
• Successfully aligned business stakeholders, technical teams, and organizational leadership around shared transformation objectives.
• Built credibility with clients through strong consulting skills, executive communication, stakeholder leadership, and delivery success.
• Mentored Business Architects and contributed to the growth of consulting capabilities and delivery excellence.
• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company

Additional Information

Base salary range for this role is 141,400 - 215,400 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

Job ID: 24041

AI in Action – Responsible Use of AI in Recruitment

Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people—not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.

All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.

Culture

At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

This same mindset shapes how we work, encouraging curiosity, continuous learning, and smarter ways of working with AI. At Pegasystems, we believe the best ideas come from curious people who embrace change, learn continuously, and use AI to work smarter and move faster. Guided by our values, we bring a growth mindset to every challenge and create lasting impact together.

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For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

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If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

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