Technical Business Analyst

CNX; Omaha (NE); On-site; USD 92,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employee assistance program

401(k) retirement plan

Paid time off and holidays

Paid learning days

Job summary

Concentrix is seeking a highly analytical and technically fluent Technical Systems Business Analyst to join our Omaha team. The role bridges business needs with engineering execution, requiring onsite work five days a week and 8+ years of relevant experience.

The candidate will translate requirements into technical solutions, troubleshoot issues, and work closely with UX, architects, and development teams to ensure end‑to‑end delivery. Competitive salary and benefits offered.

Qualifications

• 8+ years proven experience as a Technical Business Analyst or similar role.
• Strong understanding of Agile methodologies and system analysis.
• Excellent problem‑solving skills and attention to detail.
• Ability to communicate effectively with technical and non‑technical stakeholders.
• Experience in translating business requirements into technical solutions.

Responsibilities

• Translate high‑level business goals into epics, features, and user stories with clear acceptance criteria.
• Develop a comprehensive understanding of system behavior across applications and integrations.
• Collaborate with engineering during refinement, sprint activities, and release planning.
• Assume full ownership of assigned product areas and prioritize the backlog with minimal oversight.
• Communicate with users and stakeholders to ensure alignment and satisfaction.

Skills

Agile methodologies

System analysis

Problem solving

Stakeholder communication

Job description

Job Title: Technical Business Analyst

We’re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game‑changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world‑class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech‑powered and intelligence‑fueled experiences. We combine human‑centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game‑changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Location: Omaha, NE (Onsite - 5 Days a Week)

Job Overview: We are seeking a Highly analytical and technically fluent Technical Systems Business Analyst with 8+ years of experience who can bridge business needs, system behavior, and engineering execution to join our team in Omaha. The ideal candidate will play a pivotal role in translating business needs into technical solutions, ensuring seamless integration and functionality across our systems. This position requires onsite work five days a week.. This role involves understanding how systems work, troubleshooting complex issues, writing clear requirements, and ensuring end to end delivery through close collaboration with users, architects, UX, and development teams

Core Responsibilities

Requirements & Backlog Definition

• Translate high-level business goals into epics, features, and user stories with clear acceptance criteria.
• Ensure requirements encompass workflows, data, integrations, edge cases, and user experience (UX) needs.

Systems Analysis & Troubleshooting

• Develop a comprehensive understanding of system behavior across applications and integrations.
• Investigate user issues through root cause analysis, validate data, and document findings in a structured, actionable manner.

Agile Delivery Support

• Collaborate closely with engineering teams during refinement, sprint activities, and release planning.
• Provide continuous clarifications, resolve ambiguities, and facilitate smooth progress from development to deployment.

Domain Ownership & Independent Execution

• Assume full ownership of assigned product areas.
• Operate independently by prioritizing the backlog, identifying gaps, anticipating dependencies, and advancing work with minimal oversight.

User & Stakeholder Communication

• Communicate frequently and clearly with users and stakeholders to ensure alignment and satisfaction.

Qualifications

• 8+ years proven experience as a Technical Business Analyst or similar role.
• Strong understanding of Agile methodologies and system analysis.
• Excellent problem‑solving skills and attention to detail.
• Ability to communicate effectively with technical and non‑technical stakeholders.
• Experience in translating business requirements into technical solutions.

The base salary for this position is $92,250 to $120,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

• medical
• dental
• vision insurance
• comprehensive employee assistance program
• 401(k) retirement plan
• paid time off and holidays
• paid learning days

Location:

USA, NE, Work-at-Home

Time Type: Full time

Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant,