Lead Business Analyst

TridentCare; United States; Remote; USD 90,000 - 125,000; Full time

Job summary

TridentCare is seeking a seasoned Business Analyst to bridge business needs and IT solutions in a healthcare environment. You will gather requirements, draft BRD/FRD, and translate them into actionable specs for system enhancements and workflow changes.

You will collaborate with stakeholders across Sales, Customer Service, Finance, IT and Warehouse to ensure alignment and value realization. Responsibilities include documenting current and future state processes, data flows, and system

Qualifications

• Deep understanding of Order-to-Cash processes (order management, billing, collections, revenue recognition).
• Healthcare applications familiarity is preferred.
• Experience gathering requirements and translating into functional specs.
• Strong communication with technical and business users.

Responsibilities

• Serve as liaison between development teams and customers/end users.
• Capture requirements and write BRD/FRD and SOWs.
• Translate business needs into functional specs for system changes.
• Develop and maintain process maps, data flows, and system interactions.
• Support testing, validation, and go-live monitoring.
• Create user guides and training materials.

Skills

Order-to-Cash

Healthcare domain

Requirements gathering

Communication

Problem solving

Independent work

Education

Bachelor’s degree in Business/Information Systems MIS

Tools

ServiceNow Agile

Jira

Excel

Job description

This role works closely with various business stakeholders, cross-functional teams including Sales, Customer Service, Finance, IT and the Warehouse to support daily operations, identify areas for improvement, and help implement changes that drive business value. Gathers business requirements, conducts needs assessments, and develops functional specifications to ensure that developed information technology solutions support business objectives.

General Responsibilities:

• Serves as a liaison between development teams and the internal/external customer or end user.


• Follows an established requirements gathering process to identify requirements.


• Communicates requirements to the development teams through the use of specifications, statements of work, project plans, or other forms of documentation.


• Coordinates with developers, quality assurance teams, and users to test processes and ensure functionality and user acceptance.


• May develop user documentation or training materials


• Create BRD, FRD and other business analysis documents


• Translate business needs into functional specifications for system enhancements or workflow changes.


• Document current-state and future-state process maps, data flows, and system interactions


• Develop and maintain documentation for business processes, system configurations, and training materials.


• Troubleshoot user issues and elevate as needed to senior analysts or development teams.


• Assist with project planning, execution, and closure of organizational initiatives.


• Collaborate with cross-functional teams to ensure alignment and effective implementation of processes.


• Conduct data analysis to identify trends, patterns, and areas for improvement in performance.


• Ensure compliance with relevant regulations and industry standards for processes, especially within the healthcare industry.


• Provide hands-on support for business systems, with a focus on order processing and customer fulfillment.


• Assist in configuration updates and related operational tasks.


• Analyze current workflows and suggest opportunities to improve accuracy, speed, and customer experience.


• Support business teams during system testing and validation phases.


• Assist with building and maintaining operational reports and dashboards.


• Analyze transactional data to identify trends or gaps impacting O2C performance.


• Participate in system enhancements, including requirement validation, UAT support, and go-live monitoring.


• Work with third-party vendors and internal developers to support integrations with other systems


• Create user guides, process documentation, and training materials.


• Help train end users with new functionality or system updates.

Skills and Qualifications:

• Strong understanding of Order-to-Cash processes, including order management, billing, collections, and revenue recognition


• Familiarity with HealthCare applications, SQL, and project management methodologies.


• Excellent communication skills; able to work with both technical teams and business users.


• Detail-oriented with solid organizational skills and the ability to manage multiple priorities.


• Ability to analyze complex problems, identify root causes, and develop effective solutions.


• Strong analytical and problem-solving skills to identify areas for improvement and implement changes


• Ability to work independently while collaborating in a team environment.

EDUCATION AND EXPERIENCE

• 10-15 + years of experience as a business analyst, preferably in healthcare or related industry.


• 10 years of experience in OTC process and applications in healthcare


• Bachelor’s degree in Business, Information Systems MIS, or related field.


• Experience working in Agile project management methodologies


• Experience working in ServiceNow Agile, Jira, Excel

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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