Lead Building Automation Service Specialist

Siemens Mobility; Memphis (TN); On-site; USD 66,259 - 113,587; Full time

Job summary

Siemens Mobility in Memphis, TN is seeking a Lead Building Automation Service Specialist to manage automation systems, service agreements, and on-call service. You will work with cross-functional teams to ensure preventive maintenance and rapid response, while developing strong relationships with customers and coordinating with project staff.

Ideal candidates have electro-mechanical experience, 5+ years in automation maintenance, knowledge of BACnet/Modbus/TCP-IP, and the ability to work

Qualifications

• Electro-mechanical experience and PC/software skills.
• 5+ years of experience in preventive maintenance and diagnostics of automation systems.
• Experience with open protocols such as BACnet, Modbus, and TCP/IP Ethernet networking.
• Engineering concepts, programming, job start-up and checkout, and troubleshooting.
• Ability to work in various conditions and lift equipment.

Responsibilities

• Execute digitalization and standard service operations strategies.
• Coordinate with internal service teams (Service Sales, Client Service Managers, RAM Digital Service Center).
• Follow safety requirements as outlined by Siemens and customers.
• Develop relationships at all levels within the customer’s organization.
• Identify customer needs and recommend service agreements, upgrades, and escalations.
• Respond to service calls (emergency and on-site) and perform repairs on automation systems.

Skills

Electro-mechanical experience

Open protocols (BACnet, Modbus, TCP/IP

Microsoft Office (Word, Excel, Outlook

Willing to work overtime

Valid driver’s license

Education

High school diploma or GED

3+ years Tridium Niagara experience

Tools

Niagara (Tridium)

HVAC controls

PLC knowledge

Job description

Lead Building Automation Service Specialist

Job ID 514253

Posted since 22-Jul-2026

Organization Smart Infrastructure

Field of work Company

Experienced Professional

Job type Full-time

Office/Site only

Employment type Permanent

Location(s)

• Memphis - Tennessee - United States of America

Position Location: This role supports our Memphis, TN branch location, which serves customers throughout the greater Memphis, TN area.

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We are i mproving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe , adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Transform the everyday with us !

Our Lead Service Specialists performs assigned tasks on automation systems. Tasks include service agreement maintenance, projects, and on-call (time and material) service. Responds to emergency service calls as directed during regularly scheduled hours and after hours as needed. Our Lead Service Specialists are the face of Siemens, and your expertise and regular interaction with the customer will help them save energy and money, as well as create a more sustainable future for our environment.

As a Lead Service Specialist, you will:

• Execute digitalization and standard service operations strategies
• Workwith multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
• Follow safety requirements as outlined by Siemens and customers
• Successfully complete assigned training as outlined in the training path
• Follow mandatory policies, procedures, and standards
• Develop relationships at all levels within the customer’s organization andexhibitstrong customer service skills
• Identifycustomer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
• May coordinate with contractors on job sitesandmaintainstools and test equipment
• Respond to service calls (emergency and on-site) as assigned. Perform repairs as directed on all automation system typesandcompleteservice ticket documentation per the policy
• Follow andmaintainpreventive maintenance schedulesand maintain complete andaccuratedocumentation of services performed and generate reports within Siemens tools
• Provide instructions to customer personnelregardingproper system operations andassistwith training
• Identifyand report system discrepancies, suggest system upgrade opportunities, and mayassistin pricing of repairs and upgrades to existing agreement
• Perform system checkout and startup on projects,participatein job site final walk and/or final completion for systems-to-service turnover on assigned jobs
• Lead and mentor other Service Techniciansandidentifyquote deficiency repairs
• Develop strong working relationships with internal and external customers,identifyneeds, and resolve issues, anduse Siemens technology and devices
• Work overtime when needed (Compressed schedule performance can be a factor and will require extended hours to meet commitments)
• Work rotational On-Call and/or Minimal Overnight Travel
• Have the ability towork remotely,manage time effectively and meet established deadlinesandto work in a team environment providing dedicated support to our customers

You will make an impact with these qualifications:

Basic Qualifications:

• Electro-mechanical experience (either ina previousrole or through education) and user PC/software skill
• 5+ years of experience performing preventive maintenance and diagnostics of automation systems
• Demonstratedon-the-job experience with:
• Open protocols such as BACnet, Modbus, and TCP/IP Ethernet and networking
• Engineering concepts, programming, job start-up and checkout, and troubleshooting
• Abilityand willingnessto work in a variety of circumstances, including climbing ladders, scaffolds, andhigh liftequipment,working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions
• Must be ableto use hand tools, laptop, email, smartphone, and tablet as well ascarryingand movingequipment and tools weighing up to 75 pounds unassisted
• Experience with Microsoft Office (Word, Excel, and Outlook)
• Must be able and willing to work overtime as needed
• Must be 18 years of age andpossessa valid driver's license with limited violations; must meet eligibility requirements toparticipatein Siemens' fleet vehicle program
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• High school diploma or state-recognized GED
• 3+ years of Tridium Niagara experience preferred. Experience with Niagara-based Building Automation and Controls Systems
• Experience installing and servicing electronic control or HVAC equipment; 1+years
• Demonstrateduse ofbuilding automation systems, PLCs, HVAC, electrical concepts, and building operations
• Engineering and programming (PLC or BMS) background

Ready to create your own journey? Join u s today !

About Siemens

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. # LI-TAG #Southeast-EREF #VeteranCareers #TransitioningServiceMember #MilitarySpouse hvac controls, building controls, programming, hvac field technician, heating, ventilation, air conditioning, direct digital control, apogee, Desigo , Modbus, Tridium, Niagara, Alerton, commissioning, LonWorks , BACnet, DDC, BMS, building management, mechanical systems, system integration

Curious to see what a Building Automation Specialist does every day?

The pay range for this position is $66,259 - $113,587 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

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Criminal History
Qualified applications with arrest or conviction records will be considered foremployment in accordance with applicable local and state laws.

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