Lead Budtender - Kalamazoo

Mint Cannabis Co.; Kalamazoo, Northern (MI, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Mint Cannabis Co. is seeking a Retail Lead to act as an operational extension of the Store Manager, driving floor flow, guest service, and team performance on shift. You’ll coach a 25+ member team, manage daily operations and inventory controls, and ensure compliance with state requirements.

The role emphasizes leadership, sales guidance, and maintaining high guest experience standards in a fast-paced cannabis retail environment.

Qualifications

• Cannabis industry experience preferred (1–2 years).
• Leadership background for managing large teams.
• Experience in sales and achieving metrics.
• Must be 21+ years of age and able to pass a background check.

Responsibilities

• Oversee 25+ team members on shift and coach for sales performance.
• Monitor floor operations, openings/closings, cash handling, and discount codes.
• Conduct inventory checks to minimize shrinkage and ensure accuracy.
• Support store manager with daily tasks and guest experience on the floor.
• Ensure compliance with Michigan regulations during inspections.

Skills

Leadership

Sales experience

Customer focus

Background check pass

Tools

POS systems

Job description

Retail Lead

Reports to: Store Manager

FLSA Status: Exempt

Department: Retail

Position Summary:

The retail lead's primary responsibility is to be an operational extension to the store manager. Retail leads are responsible for controlling the sales floor flow, ensuring guests are being tended to promptly, team members are fulfilling their responsibilities, and providing operational support from discount codes to lunch coverage. The retail lead would be responsible for overseeing their shift team members and the sales floor operational efficiencies while on shift.

Responsibilities:

• Daily tasks: The exact work you do.
  • Leadership Responsibilities: Ensuring 25+ Team members are upselling, completing daily inventory responsibilities, and providing a guest experience.
  • Sales Expertise: Responsible for coaching and giving sales feedback to the team on their shift, while also encouraging the team to improve their metrics for their location.
  • Inventory Control: Coaching team member to appropriately scan out products to help reduce shrinkage
  • Floor Operations: Manage daily store openings and closings, cash reconciliation, and point-of-sale (POS) systems, discount codes.
  • Compliance: Understanding Michigan compliance requirements to confidently walk through state inspections, reducing deficiencies.
• Goals: The results you must reach.
  • Improving sales consistently month over month.
  • Team education on expected sales metrics.
  • Reducing aging and expiring products.

Supervisory Responsibilities:

• Budtenders
• BOH Clerks

Qualifications:

• 1-2 years in the cannabis industry
• Leadership background, for large teams, cannabis leadership a plus.
• Experience in sales preferred
• Must be 21+ years of age and pass a background check

Physical Requirements:

• Sitting, standing, walking, and climbing for long periods of time.

Work Environment:

• The environment can be loud
• Atmosphere & Pace: Fast-paced and energetic. The floor features specialized product displays (flower, edibles, concentrates). Staff must be adaptable to busy rushes, as wait times and long lines are common during peak hours

Equal Opportunity Employer Statement:

Mint Cannabis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Other Duties Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

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