Lead Branch Sales Associate

Carrier Enterprise; Charlotte (NC); Hybrid; USD 28,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account (HSA)

Vision Insurance

Life Insurance

Disability Insurance (Short/Long-Term)

EAP

Tuition Reimbursement

Job summary

Carrier Enterprise, a leading HVAC distributor, seeks a Lead Branch Sales Associate in Charlotte, NC. This role mentors Branch Sales and Warehouse staff, manages inventory, and ensures smooth order flow for dealers and contractors. Responsibilities include customer service, product guidance, and occasional travel for training.

The position offers performance-based bonuses and a comprehensive benefits package including health, vision, and stock of professional development opportunities.

Qualifications

• Minimum 1–3 years of proven sales experience in retail or HVAC-related field.
• Strong customer service skills with ability to build relationships.
• Ability to mentor and lead Sales Associates and Warehouse staff.

Responsibilities

• Oversee daily branch operations and mentor sales and warehouse staff.
• Interact with dealers, contractors, and customers to ensure orders flow smoothly.
• Manage inventory, including weekly cycle counts and discrepancies.
• Provide expert product information and technical assistance via phone, email, and in-person.
• Operate forklifts and pallet jacks safely per policy.
• Support store sales and margin goals with Branch Sales Manager.
• Handle freight claims and travel occasionally for training or meetings.

Skills

Sales-driven

Leadership

Customer service

Team player

Forklift operation

Education

High School Diploma or GED

Associate's Degree in business/marketing

Tools

Microsoft Office

Job description

Charlotte, North Carolina, United States

Hiring for the following location(s):

4300 Golf Acres Drive, Charlotte , North Carolina 28208 , United States

Job Description

Lead Branch Sales Associate - HVAC Products | Carrier Enterprise

Carrier Enterprise is looking for a Lead Branch Sales Associate for our Charlotte, NC location.

About Carrier Enterprise and What We Offer:

Carrier Enterprise (CE) is a leading national distributor of residential and light commercial HVAC products, parts, and supplies, serving licensed HVAC/R dealers and contractors across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With 200+ locations, we deliver top-quality HVAC/R solutions where our customers need them most. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors. Learn more about us at carrierenterprise.com.

• Health Insurance
• Health Savings Account (HSA)
• Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Employee Assistance Program (EAP)
• Tuition Reimbursement and Professional Development Opportunities

Job Summary:

The Lead Branch Sales Associate helps oversee the day-to-day operations within a physical branch. This role requires mentorship of Branch Sales Associates and Branch Warehouse Associates, as well as regular communication with customers. Lead Branch Sales Associates may also be responsible for procuring and managing inventory, participating in the interviewing process and onboarding new staff, and opening and closing the branch location. This position is eligible for monthly performance-based bonuses and incentives.

Duties and Responsibilities:

• Interact daily with internal and outside salespeople, vendors, manufacturers' representatives, and contractors to support smooth order flow, accurate product information, and strong service for both dealers and end users.
• Provide mentorship to other Branch Sales Associates and Branch Warehouse Associates to ensure adherence to company policies.
• Prepare and complete weekly cycle counts accurately, investigate discrepancies, and ensure results are documented and communicated so inventory records remain reliable.
• Provide strong customer service, including expert advice, technical assistance, answering questions via phone, email, and instant messaging.
• Safely operate material handling equipment, including forklifts and pallet jacks, in accordance with company policies and training requirements.
• Maintain showroom merchandising and re-stocking, assist warehouse personnel when needed, and help resolve customer relation concerns with dealers and end users as issues arise.
• Assist with store sales and margin goals and provide insight on how to meet those goals; work with the Branch Sales Manager on sales and margin components that impact the P&L.
• Manage freight claims for missing or damaged equipment/supplies by verifying details, completing required paperwork, submitting claims properly, and tracking status through resolution.
• May require occasional travel to various locations for training sessions, professional development opportunities, meetings, or other work-related activities.
• The responsibilities in this posting are not intended to be all-inclusive; additional responsibilities may be assigned as needed.

Qualifications:

• Ability to work well in a fast-paced retail store environment.
• At least 3-5 years of HVAC or similar industry knowledge/experience preferred.
• Heightened focus on providing excellent customer service.
• Must be sales-driven with the ability to lead and motivate sales and operational staff.
• May need to operate a Forklift. Prior Forklift certification preferred.

Requirements:

• High School Diploma or GED equivalent; Associate's Degree in business, marketing, or related field preferred.
• 1-3 years of proven and successful experience as a sales associate.
• Excellent relationship-building skills; must be a team builder as well as a team player with a focus on sales.
• Computer skills are essential; proficiency with Microsoft applications.

Equal Opportunity Statement:

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.

#CE123

Status

Full-Time

Position Type

Hourly

Company

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