Lead Branch Sales Associate

Carrier Enterprise; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance (Short-term and 0

Disability Insurance (Short-term and 0

Employee Assistance Program (EAP)

Tuition Reimbursement & Professional -

Paid Vacation & Sick Time

Company Paid Holidays

401(k) Plan with Employer Match

Employee Discount Program

Company Paid Volunteer Time Off

Job summary

Carrier Enterprise is seeking a Lead Branch Sales Associate at our Houston location. You will oversee daily branch operations, mentor Sales and Warehouse staff, and ensure smooth order flow and inventory accuracy for dealers and contractors.

The role offers monthly performance bonuses and opportunities to drive sales, improve margins, and deliver top-tier customer service in a fast-paced HVAC retail environment.

Qualifications

• HVAC knowledge preferred and understanding of parts and supplies.
• Proven track record in leading sales and operational teams.
• Strong customer service mindset with ability to mentor staff.

Responsibilities

• Oversee day-to-day branch operations and mentor Sales and Warehouse staff.
• Ensure accurate inventory cycles and reconciliation; communicate discrepancies.
• Provide expert product and service guidance to dealers and end users by phone, email, or in person.
• Support store sales goals and contribute to margin improvements with Branch Manager.
• Manage freight claims and coordinate with vendors to resolve issues.
• Assist with interviewing, onboarding, and opening/closing branch operations.

Skills

HVAC knowledge

Sales leadership

Customer service

Team leadership

Education

High School Diploma or GED

Associate's Degree in business or related field

Tools

Microsoft Office

Inventory software

Forklift operation

Job description

About Us

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.

Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you!

Find out more about CE at www.carrierenterprise.com.

Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).

Lead Branch Sales Associate - HVAC Products | Carrier Enterprise | Houston

Carrier Enterprise is looking for a Lead Branch Sales Associate for our Houston location (West Little York).

Introduction

Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dedicated Counter Lead for our [specific location]. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.

Company Description

Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.

Company Website: http://www.carrierenterprise.com

Job Summary

The Lead Branch Sales Associate helps oversee the day-to-day operations within a physical branch. This role requires mentorship of Branch Sales Associates and Branch Warehouse Associates, as well as regular communication with customers. Lead Branch Sales Associates may also be responsible for procuring and managing inventory, participating in the interviewing process and onboarding new staff, and opening and closing the branch location. This position is eligible for monthly performance-based bonuses and incentives.

Duties And Responsibilities

• Interact daily with internal and outside salespeople, vendors, manufacturers' representatives, and contractors to support smooth order flow, accurate product information, and strong service for both dealers and end users.
• Provide mentorship to other Branch Sales Associates and Branch Warehouse Associates to ensure adherence to company policies.
• Prepare and complete weekly cycle counts accurately, investigate discrepancies, and ensure results are documented and communicated so inventory records remain reliable.
• Provide strong customer service, including expert advice, technical assistance, answering questions via phone, email, and instant messaging.
• Safely operate material handling equipment, including forklifts and pallet jacks, in accordance with company policies and training requirements.
• Maintain showroom merchandising and re-stocking, assist warehouse personnel when needed, and help resolve customer relation concerns with dealers and end users as issues arise.
• Assist with store sales and margin goals and provide insight on how to meet those goals; work with the Branch Sales Manager on sales and margin components that impact the P&L.
• Manage freight claims for missing or damaged equipment/supplies by verifying details, completing required paperwork, submitting claims properly, and tracking status through resolution.
• May require occasional travel to various locations for training sessions, professional development opportunities, meetings, or other work-related activities.
• The responsibilities in this posting are not intended to be all-inclusive; additional responsibilities may be assigned as needed.

Qualifications

• Ability to work well in a fast-paced retail store environment.
• At least 3-5 years of HVAC or similar industry knowledge/experience preferred.
• Heightened focus on providing excellent customer service.
• Must be sales-driven with the ability to lead and motivate sales and operational staff.
• May need to operate a Forklift. Prior Forklift certification preferred.

Requirements

• High School Diploma or GED equivalent; Associate's Degree in business, marketing, or related field preferred.
• 1-3 years of proven and successful experience as a sales associate.
• Excellent relationship-building skills; must be a team builder as well as a team player with a focus on sales.
• Computer skills are essential; proficiency with Microsoft applications.

Benefits

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick Time
• Company Paid Holidays
• 401(k) Plan with Employer Match
• Employee Discount Program
• Company Paid Volunteer Time Off

Equal Opportunity Statement

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.