Branch Sales Associate

Carrier Enterprise; Matthews (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account (HSA)

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Plan with Employer Match

Paid Vacation and Sick Time

Company-Paid Holidays

Tuition Reimbursement and Professional

Employee Discount Program

Job summary

Carrier Enterprise, Matthews, NC, is hiring a Branch Sales Associate. You will greet customers, offer HVAC/R product guidance, process orders accurately, and maintain stock knowledge. This role emphasizes excellent service, teamwork, and upselling opportunities in a fast-paced retail/distribution environment.

You will support warehouse operations, manage inventory, and assist contractors and dealers with product selection and troubleshooting. A strong customer-service mindset is essential.

Qualifications

• Experience in a customer-facing role, preferably HVAC/R.
• Knowledge of HVAC/R products, equipment, and components.
• Strong customer service and problem-solving skills.
• Effective communication and interpersonal skills.
• Proficiency with computerized sales and inventory systems.

Responsibilities

• Greet customers and provide expert advice on HVAC/R products.
• Process customer orders accurately and ensure proper pricing.
• Maintain knowledge of inventory, pricing, and specifications.
• Monitor stock levels and report discrepancies.
• Assist customers with troubleshooting and technical questions.
• Upsell products and promote sales initiatives.
• Support warehouse operations including receiving and stocking merchandise.
• Contribute to inventory accuracy through cycle counts.

Skills

Customer service

HVAC/R knowledge

Communication

Inventory management

Forklift operation

Team player

Multitasking

Education

High School Diploma or equivalent

Tools

Computerized sales systems

Inventory management software

Job description

About Us

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.

About Us

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it. Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you! Find out more about CE at www.carrierenterprise.com. Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).

Branch Sales Associate - HVAC Products | Carrier Enterprise

Carrier Enterprise is looking for a Full-Time Branch Sales Associate for our Matthews, NC location.

Introduction

Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dedicated Branch Sales Associate for our Matthews, NC location. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.

Company Description

Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200 locations, we are well-positioned to meet our customers' HVAC/R needs.

Company Website

www.carrierenterprise.com

Job Summary

In the Branch Sales Associate role, you will be the face of our branch, providing exceptional customer service, product knowledge, and support to HVAC/R professionals and contractors who visit our location. Your enthusiasm for the industry, excellent communication skills, and commitment to delivering top-notch customer service will be key to your success. This position is eligible for monthly performance-based bonuses and incentives.

Duties And Responsibilities

• Greet customers and provide expert advice, product information, and recommendations to help them find the right HVAC/R products and supplies for their needs.
• Accurately process customer orders, ensuring all requested items are available, properly priced, and invoiced correctly.
• Maintain a deep understanding of HVAC/R product inventory, including specifications, compatibility, and pricing.
• Monitor and replenish floor stock, conduct regular inventory counts, and report discrepancies to the Branch Manager.
• Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
• Promote sales initiatives and special offers while identifying opportunities to upsell products when appropriate.
• Provide warehouse operations support, including receiving, inspecting, and stocking incoming merchandise.
• Support inventory accuracy through cycle counts, stock replenishment, and product organization.
• Safely operate forklifts and pallet jacks in accordance with company policies and procedures.
• Uphold safety standards and maintain a clean, organized counter and warehouse environment.
• Perform other duties and responsibilities as assigned.

Qualifications

• Previous experience in a customer-facing role, preferably within the HVAC/R industry or a related field.
• Strong knowledge of HVAC/R products, equipment, and components.
• Excellent customer service skills, including active listening and problem-solving abilities.
• Effective communication and interpersonal skills.
• Proficiency with computerized sales and inventory management systems.
• Positive attitude, willingness to learn, and team-oriented mindset.
• Ability to lift and carry up to 50 pounds.
• Ability to stand and walk for extended periods.
• Ability to bend, stoop, and reach to access products and supplies.
• May need to operate a forklift; prior forklift certification preferred.

Requirements

• High School Diploma or equivalent.
• One (1) year of customer service experience.
• Detail-oriented with strong organizational skills.
• Ability to multitask and work effectively in a fast-paced environment.

Benefits

• Health Insurance
• Health Savings Account (HSA)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Employee Assistance Program (EAP)
• Tuition Reimbursement and Professional Development Opportunities
• Paid Vacation and Sick Time
• Company-Paid Holidays
• 401(k) Plan with Employer Match
• Employee Discount Program
• Company-Paid Volunteer Time Off

Equal Opportunity Employer

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where employees and applicants are treated based on merit, qualifications, and competence.

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