Lead BMET: Repairs, Mentoring & Service Excellence

Jobtailor; Reston (VA); On-site; USD 65,000 - 95,000; Full time

Job summary

GE Healthcare in Reston, VA seeks an experienced Biomedical Equipment Technician to service hospital equipment, perform PMs, conduct safety inspections, and maintain strong customer relations. You will lead BMET activities, mentor technicians, and ensure compliance with GE policies and hospital protocols.

The role requires 4+ years in medical equipment servicing, engineering education, and the ability to communicate technical issues clearly to clinical staff. Travel and on-call duties may apply.

Qualifications

• Associate's or Bachelor's degree in Electrical, Biomedical, or Mechanical Engineering with 4+ years servicing medical equipment
• Proficiency in electronic documentation using technological tools (e.g., Ipad, Iphone)
• Familiarity with Microsoft Office
• Experience developing and maintaining good customer relations at all levels
• Experience interfacing with internal team members and external customers as part of a solution based service process
• Strong communication skills with the ability to communicate technical issues to the customer in an easy to understand manner
• Ability to work independently and as a team to implement solutions through problem solving
• Must comply with GEHC's standard background check, including a post-offer drug test

Responsibilities

• Evaluate complex customer biomedical equipment issues
• Implement appropriate repairs and perform planned maintenance (PM)
• Conduct safety and environmental inspections
• Maintain effective customer relations and drive customer satisfaction through Service Excellence
• Lead others regarding GE policies, procedures, hospital protocol, and documentation
• Establish proactive daily communications with customers to ensure resolution and follow-up
• Partner with teammates and colleagues
• Implement GE/customer facility contracts and support customer and business goals
• Lead, instruct, and assist technicians on basic and complex repairs/resolution
• Provide efficient service delivery to all accounts within the assigned area
• Delegate tasks and perform administrative duties
• Provide help, share best practices, and mentor others
• Share on-call responsibility
• Document repair actions and submit reports/summaries according to schedule
• Care for spares, tools, and test equipment; ensure calibration
• Maintain approved parts inventory
• Manage vendor service delivery processes in compliance with GE policies
• Maintain technical knowledge of current standards, codes, and procedures for safe and effective medical equipment use
• May serve as site leader in Reston, VA, directing BMET activities, engaging customer relationships, interacting with customer leadership, and participating in a Safety Committee
• Meet Health and Human Services, Environment Health and Safety, and other applicable regulatory requirements

Skills

Biomedical Equipment Servicing

Customer Relationship Management

Technical Documentation Proficiency

Leadership and Mentoring

Regulatory Compliance

Education

Associate's or Bachelor's degree in Electrical/Biomedical/Mechanical Engineering

Equivalent military education and 4+ years servicing medical equipment

High School Diploma/GED with 6+ years servicing medical equipment

Tools

Microsoft Office

Ipad

Iphone

Job description

GE Healthcare in Reston, VA seeks an experienced Biomedical Equipment Technician to service hospital equipment, perform PMs, conduct safety inspections, and maintain strong customer relations. You will lead BMET activities, mentor technicians, and ensure compliance with GE policies and hospital protocols.

The role requires 4+ years in medical equipment servicing, engineering education, and the ability to communicate technical issues clearly to clinical staff. Travel and on-call duties may apply.