Lead, Benefits Governance

Playlist; Boston (MA); On-site; USD 102,000 - 136,000; Full time

Job summary

Playlist is seeking a leader to govern and optimize our global benefits programs, including self-insured health plans, HIPAA/privacy and ERISA compliance. You will build durable controls, standardize documents, and partner with Legal, Audit, HR Technology, and Finance to ensure consistent administration across jurisdictions.

You will also oversee committees, vendor relations, and risk programs while advancing documentation, training, and incident response.

Qualifications

• 7+ years of experience in benefits compliance, governance, or related field.
• Experience with self-insured health plans and ERISA, HIPAA, COBRA, and ACA.
• Experience with multi-country programs and privacy/regulatory requirements.
• Ability to translate findings into remediation plans and documentation.

Responsibilities

• Lead the P&C compliance calendar, filings, attestations, controls, self-audits and decisions.
• Govern benefits policy inventory, plan documents, wrap documents, and SPDs across systems.
• Oversee HIPAA privacy and security governance for the self-insured plan and related protocols.
• Support retirement plan governance, regulatory filings, participant disclosures, and external partner oversight.
• Establish governance for global leave, time off, and accommodations with escalation standards.
• Strengthen vendor resilience, maintain SOP library, and lead contingency planning for transitions.
• Guide global benefits governance, due diligence, and entity transitions, preserving COBRA continuity.
• Lead benefits committees and risk programs with cross-functional teams including Legal and Internal Audit.

Skills

Benefits compliance

Governance

Audits

Documentation

Root-cause analysis

Vendor management

AI tool usage

Education

CEBS or CBP credentials desirable

Tools

HR systems

GRC platforms

Job description

About the Company:

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

The Role You'll Play

We operate a self-insured medical plan, a 401(k), and benefits programs across more than thirty countries, supported by a global network of brokers, consultants, advisors, carriers, and vendor partners.

You're someone who asks, "How do we know?" You build systems that last, balance rigor with sound judgment, and recognize that employee trust is essential. You'll join at a meaningful moment as we grow, evolve our systems, and strengthen the foundation behind our global benefits programs.

• Lead the P&C compliance calendar, including filings, notices, attestations, controls, self-audits, remediation, and clear documentation of key decisions
• Govern our benefits policy inventory, plan documents, wrap documents, and SPDs, ensuring eligibility definitions and administration remain consistent across documents, vendor systems, and our HRIS
• Oversee HIPAA privacy and security governance for our self-insured plan, connecting policies, business associate agreements, training, incident response, and breach notification protocols into a cohesive program
• Support retirement plan governance through committee operations, fiduciary oversight, regulatory filings, participant disclosures, and monitoring of external partners
• Establish governance frameworks for global leave, time off, and accommodations, including documentation and escalation standards, while helping align programs with statutory requirements
• Strengthen vendor and operational resilience by holding external partners accountable, maintaining a durable SOP library, and leading contingency planning for carrier, TPA, and data feed transitions
• Guide global benefits governance, due diligence, and entity transitions, assessing plan liabilities, determining what merges or terminates, and protecting COBRA and coverage continuity through acquisitions and integrations
• Lead benefits-related committees and risk programs, including HIPAA privacy and security, accommodations, whistleblower hotline governance, business travel accident, and workers' compensation interactions with leave and disability, in partnership with Legal, Internal Audit, HR Technology, P&C Operations, Finance, Payroll, Procurement, Security, and regional teams

The Experience You’ll Bring

• 7+ years of experience in benefits compliance, governance, consulting, or a related field
• Experience supporting self-insured health plans and applying requirements related to ERISA, HIPAA, ACA, COBRA, Form 5500 reporting, mental health parity, and the Consolidated Appropriations Act
• Experience supporting benefits programs across multiple countries and navigating privacy, statutory, and operational requirements across jurisdictions
• Experience leading audits, compliance assessments, or reviews and translating findings into completed remediation plans
• Ability to interpret contracts and plan documents, assess vendor performance, and identify gaps between program requirements and day-to-day administration
• A record of building durable processes, controls, and documentation, using root-cause analysis and sound judgment to improve, rebuild, or remove ineffective processes
• Experience with modern HR systems, ideally including an implementation, migration, or major transformation; familiarity with governance, risk, compliance, or audit management platforms is a plus
• Confidence using AI tools, including Claude, to accelerate research, documentation, and analysis while applying thoughtful judgment; CEBS, CBP, or similar credentials are welcome

Why Join Us

Benefits support people through some of life's most important moments. In this role, you'll build the systems, controls, and governance that help those programs work as intended. You'll shape how Playlist operates as we grow and create processes that are stronger, simpler, and built to last.

It is the Company's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Company's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $102,000 to $136,000. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.