Lead Bartender-Wiregrass-Full Time

Pinehurst Resort; Pinehurst (NC); On-site; USD 21,000 - 41,000; Full time

Job summary

Pinehurst Resort seeks a Food & Beverage supervisor to oversee F&B staff and ensure timely service of meals to members and guests. You will maintain high standards of hospitality, manage stations, and handle guest concerns with poise.

You will also be responsible for knowledge of menus, wine and cocktail service, and compliance with Pinehurst ABC guidelines while using Info Genesis and Micros POS systems.

Qualifications

• High school diploma or GED required; 1 year related experience preferred.
• CPR/AED certifications, and North Carolina ABC certification required per Pinehurst Resort policy.

Responsibilities

• Supervise setup, breakdown and cleaning of dining areas.
• Ensure dining area is properly set for service; allocate service stations.
• Supervise side work and cleaning/stocking tasks; manage supplies.
• Handle guest concerns and provide menu knowledge and daily specials.
• Provide quality bar, wine and cocktail service following ABC guidelines.
• Operate POS systems (Info Genesis, Micros) with accuracy and maintain cash banks.
• Assist with inventory and end-of-period reporting (P&L).
• Be flexible to work across different F&B outlets and holidays as needed.

Skills

Customer service

Menu knowledge

Cash handling

POS systems

Alcohol service

Education

High school diploma or GED

CPR/AED certifications

North Carolina ABC Certification

Tools

Info Genesis POS

Micros

Job description

Culture

Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, "As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time." Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.

$15-$30 Average Per Hour Annually

Summary

Responsible for supervision of F&B Employees, and for serving food and beverage to members and guests in the F&B and surrounding areas according to Pinehurst standards in a timely manner.

EDUCATION And/or EXPERIENCE

High school diploma or General Education Diploma (GED) required and a minimum of 1 year related experience; or equivalent combination of education and experience. Food and beverage experience in the hotel or resort guest service industry preferred.

Certificates, Licenses, Registrations

North Carolina ABC Certification; other training as mandated by Pinehurst Resort and Country Club; CPR/AED certifications.

Essential Duties And Responsibilities

• Responsible for complete and efficient setup, breakdown, and clean-up of the dining areas.
• Ensure F&B area is properly set for service period.
• Allocate the service stations for meal periods.
• Assign side work and supervise all cleaning and stocking assignments.
• Ensure proper supplies are on hand at all times in order to effectively service the guests.
• Responsible for handling all guest concerns that arise in dining outlet.
• Responsible for knowledge of menus and daily specials.
• Responsible for providing quality bar, wine, and cocktail service within North Carolina ABC guidelines and in accordance with Pinehurst Resort's Alcoholic Beverage Service Policy.
• Can perform all duties of servers and bartenders.
• Is familiar with pertinent ABC laws.
• Operate Info Genesis POS system with accuracy and efficiency.
• Proficient with micros and required paperwork.
• Responsible for maintaining cash banks (where applicable), insuring complete and accurate client billing with legible documentation of all transactions to include totaling, accepting payment, and processing the payments. If Guest is staying in the hotel, request "Guest resort pass."
• Responsible for proper gathering, maintaining, return and storage of all F&B operational equipment and assisting with the security and loss prevention of equipment.
• Maintain overall presentation of F&B areas by ensuring that tables and chairs are clean and straight, floors, walls, and restrooms are clean; light bulbs are not burnt out and condiments are clean and full according to standards.
• Assist in the orientation and training of new Employees.
• Alert Manager immediately if a Guest has a suggestion, complaint, or issue.
• Participate in Employee meetings, training, and daily line ups.
• Maintain Guest confidentiality.
• Observe diners to fulfill any additional requests and to perceive when meals have been completed.
• Assist Guest with food selection and information about food items.
• Participate and assist in controlling the loss and waste of food and beverage product and following F&B guidelines with regard to staff food and beverage consumption.
• Assist with Period End inventory and respond to P & L statement.
• Responsible for knowledge of Pinehurst's facilities and amenities to assist Guests with directions and questions.
• Responsible for communication with Stewarding every day at 2PM and 5PM for trash pickup.
• Complete requisition at the end of shift so can be re stocked as opening duty.
• Because of the fluctuating demands of the operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or directed.
• Adhere to all of the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
• Responsible for providing food and beverage service at its finest in all aspects and modes of dining activity.
• Responsible for proper and efficient dining and banquet setup.
• In this position you will be expected to be available to work in various locations of Food and Beverage outlets depending on business levels. In addition, you will be expected to work holidays wherever needed even if your primary outlet is closed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Employee is regularly required to stand and walk. The Employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The Employee is occasionally required to balance; stoop, kneel, or crouch; and taste or smell. The Employee must regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Employee is occasionally exposed to outside weather conditions, and extreme cold and extreme heat, as well as wet and/or humid conditions. The noise level in the work environment is usually loud.

Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.