Barista & Customer Experience Specialist

Kroger; Marana (AZ); On-site; USD 34,000 - 44,000; Full time

Job summary

Kroger in Marana, AZ seeks a customer service-focused team member for our coffee shop and department. You will answer questions, help customers find products, and ensure accurate pricing while delivering friendly, efficient service.

Responsibilities include beverage preparation, product sampling, maintaining freshness, and collaborating with store teams to meet goals. The role emphasizes safety, integrity, and a welcoming environment.

Qualifications

• Excellent customer service skills.

Responsibilities

• Create an environment that enables customers to feel welcome and appreciated by answering questions about products.
• Gain and maintain knowledge of products and respond to questions or suggestions.
• Collaborate with associates and promote teamwork to achieve store goals.
• Prepare beverage selections to recipe standards and serve customers using proper equipment.
• Offer product samples to introduce items and inform customers of coffee shop specials.
• Provide customers with fresh products and correct portions to minimize shrink.
• Recommend coffee shop items to meet customers’ needs.
• Operate coffee shop equipment (refrigerators, freezers, slicers, ovens) per guidelines; prepare, package, label and inventory ingredients.
• Check product quality, review sell-by dates, and take appropriate action.
• Properly use kitchen equipment and espresso machines; weigh and steam as needed.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Stay current with ads and promotions.

Skills

Excellent customer service

Job description

Kroger in Marana, AZ seeks a customer service-focused team member for our coffee shop and department. You will answer questions, help customers find products, and ensure accurate pricing while delivering friendly, efficient service.

Responsibilities include beverage preparation, product sampling, maintaining freshness, and collaborating with store teams to meet goals. The role emphasizes safety, integrity, and a welcoming environment.