Lead Barista - FT

Barnes & Noble Booksellers, Inc.; Miami (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the cafe industry seeks a lead barista to enhance customer experiences by providing exceptional service and supporting the cafe manager. The role involves coaching baristas, ensuring operational excellence, and delivering high-quality beverages and food.

Qualifications

• Solid knowledge of cafe operations.
• Understanding of cafe business profitability.

Responsibilities

• Model the cafe customer experience with personalized service.
• Ensure high standards of service and operational excellence.

Skills

Customer Service

Leadership

Decision-Making

Job description

Classification

Full-Time

Job Summary

As a lead barista, you make the customer experience exceptional by sharing your passion and enthusiasm for the Cafe with every interaction. You serve as a deputy to the cafe manager (CM), coaching, inspiring, and supporting an environment where baristas can grow and develop. Your leadership helps the team deliver service standards that support sales goals and operational efficiencies. You work closely with the CM to strategize and analyze team efforts to ensure the delivery of high-quality beverages and food for memorable customer experiences. Your role emphasizes putting the customer first in all aspects of service.

What You Do

• Model the cafe customer experience by ensuring consistent, friendly, and personalized service, along with thoughtful recommendations, through your example and training of baristas on delivering first-class service.
• Ensure a high standard of service and operational excellence.

Knowledge & Experience

• Understand the cafe business and what it takes to be profitable.
• Exhibit solid knowledge of cafe operations.
• Deliver excellent service standards.
• Demonstrate good decision-making skills.